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Orodje
New Member

Send mail with options pauses workflow until response is selected preventing other items from being processed.

Hello everyone,

 

I've built a workflow to send reminders to vendors yet to deliver their PO. The workflow filters items with 'Delivery Status' equal to 'not delivered' and sends a mail with options to the vendor email providing options to select 'delivered' or 'not delivered'. After which another mail with options 'Correct' and 'Incorrect' is sent to the buyer within my company to confirm if the vendor has truly delivered on the PO or not. Then the workflow updates 'Delivery Status' with the vendor's response if 'Delivered' was the vendor's response and the buyer response is correct otherwise the field is left as 'Not Delivered' and the vendor keeps getting reminder emails. The issue I'm having is that the workflow pauses until the first item is fully processed i.e vendor selects response, buyer selects response and field is updated or not depending on these selections before processing other list items.

 

This introduces a delay because if the first vendor or buyer fails to respond on time or responds after 28 days, the flow may time-out and other vendors yet to deliver on their PO may not get a reminder email. 

 

 

I would appreciate any suggestions/solutions to this. Thanks

 

 

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