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Service Desk ticket creation from email

Greetings! Sorry for my English. I´m new with PowerApps. Is it possible to create a flow that takes some data (From, Subject, Body) from an email of a box of my organization and automatically write a new record with that info in an excel file stored in OneDrive for Business.

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Community Champion
Community Champion

Re: Service Desk ticket creation from email

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Community Support
Community Support

Re: Service Desk ticket creation from email

Hi Franco,

 

That's a very simple flow. 

 

First, add a trigger "When a new email arrives", then, add an action "OneDrive for Business - Create file" and then in the fields, select the content from the first trigger.

1.PNG

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Highlighted
Community Champion
Community Champion

Re: Service Desk ticket creation from email

Highlighted
Community Support
Community Support

Re: Service Desk ticket creation from email

Hi Franco,

 

That's a very simple flow. 

 

First, add a trigger "When a new email arrives", then, add an action "OneDrive for Business - Create file" and then in the fields, select the content from the first trigger.

1.PNG

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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