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Frequent Visitor

Set Content Approval Status Action works as expected but always gives an error.



I'm creating a custom approval workflow which allows employees to use the 'Start an Approval' Action to approve or reject items on a SharePoint Online List.


My flow is always erroring out on the 'Set Content Approval Status' step.  However, it appears to be doing what it's supposed to: it properly sets the Approved/Rejected status on the SharePoint List, and it adds the comments.

However, it also starts showing that it's 'retrying' up to 4 times, and it always ends with the following error:

Outputs Details

4 Retries - Details:

1st Retry:

Duration: 1s
Start time: 2018-01-16T19:57:54.0902707Z
End time: 2018-01-16T19:57:55.2933899Z
Status: InternalServerError
Client request ID: 4ab2d389-9889-453e-b8bb-df35a746f33b
Service request ID: 4ab2d389-9889-453e-b8bb-df35a746f33b

Retry 2-4 (Start and end times differ, but same error):

Duration: 1s
Start time: 2018-01-16T19:58:32.8113726Z
End time: 2018-01-16T19:58:33.4832728Z
Status: BadGateway
Client request ID: 1c144d55-a01a-47e6-ba12-c38d0279fac5
Service request ID: 1c144d55-a01a-47e6-ba12-c38d0279fac5

Status Code: 502

Key Value

DateTue, 16 Jan 2018 19:59:19 GMT
Content-Typeapplication/json; charset=utf-8


  "message": "The current state of the item is Denied and the following action Reject cannot be implemented\"\r\nclientRequestId: 331802e6-ec27-4875-94cc-3e9bd72e825d",
  "status": 502,
  "source": "https://[domain]",
  "errors": [

Anyone know why this is happening?

New Member

Were you able to resolve this issue? I have the exact same issue and was wondering if it was something with SharePoint Content Approval and Flow or if my Flow is done properly configured... Thanks!

Hey @sebastienlevert,


No resolution yet but I am working with Microsoft on it.   Strangely, when I went to get the screenshots for my Flow errors, one of them had magically 'completed' successfully.  I have yet to further test this, but I suspect MS might have done some fixing in the background, though I'm not sure what.

I'll update with more info once I've had a chance to test.

Did you get much further with MS on this?

I am encountering this issue as well.  I'd be interested to hear if there is any news around how this action should work.


Thank you,


Helper II
Helper II

I have an approval list for creation of new O365 groups.

I wanted to approve the list items directly from the email using flow.

I tried out myself but for some reason it did not work but using the method described below, I was able to do it. Thank you to the author!

Found this solution:

I tried it out, I also works for me for approval of Sharepoint list items. Really helpful since microsoft has not implemented list items in "set content approval status".


Note: the approval process can take some time, for test purpose, wait multiple hours, first time took time for some reason, now it works fine.

Note: In "set content approval status", in Library name use List name but not the one from the URL

eg. https://...sites/teamsites/team-orders and the list name is Team orders, use Team orders as library name and not team-orders.


I though of using PATCH function to update the "approval status" field instead of "Set content approval status" but I lack the developers knowledge to write the command


Flow below:



Don't know if all these steps are needed but it works for me.

Hope this helps!

Frequent Visitor

Hi, @McThrustin 

I had similar issue here:

And simply check if eventually you used receive any solution from Microsoft Flow team, thank you.

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