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Sharepoint List and Dynamics 365

Hi Everyone, 


I'm wondering if anyone can help me? I am using a sharepoint list to log Internal IT Requests within our company and as we are growing I am now using a case entity in dynamics 365. However to reduce need for user adoption, I am looking at using Microsoft Flow to produce a record in the CRM when a new item is created on the list. 


My issue lies with using the Sharepoint 'Created By' field to fill a 'Created By' field in the CRM. I am sure the issue lies in some data type conflict but any help or solutions would be GREATLY appreciated at this point. I am very frustrated by the whole thing! 


Thanks in advance


Community Support
Community Support

Hi niamhks,


I assume that you are using the trigger “SharePoint – When an item is created” and the action “Dynamics 365 – Create a new record” in your flow.

When using the action “Create a new record”, seems that there is no field for “Created by”. Is it a custom field created by you? What’s the data type of it?

I also created another flow to get the return value of “Created by” using the trigger “Dynamics 365 – When a record is created”. The return value of this field is “943a7da8-bb06-41ed-a8b2-3decfe87716e”. While the return value SharePoint “Created By” is either a display name or email address. In this case, a conflict would happen.

Please try to create a custom field “Created By” with Text type in Dynamics 365, then fill SharePoint Created By to this filed to see if it will work.

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @niamhks,


Have you had a chance to apply @v-yamao-msft's suggestions to adpat your Flow?

If yes and you have found that solution to be satisfactory, please go ahead and mark this thread as "Solved". 🙂


Happy Flowing,




In the end I created a plug in to fill the field on create. 


Thanks for the help though. 


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