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TonyB
Frequent Visitor

Start Approval emails not showing line breaks

I've had this flow running a while, but its just started putting \n where line breaks need to go. Anyone come across this or know a fix?

 

 

34 REPLIES 34

@v-yamao-msft and team.. this issue does not appear to be fixed.  Please unmark this as "solved".  It isn't until the fix is confirmed as live. Thank you!  

Anonymous
Not applicable

I have got the same issue. This is really really bad and frustrating that this has been there for such a long time and still not fixed. 

If you use the Start and wait for an approval action the line breaks work in the approval email:

linebreakApprovals.png

The line breaks also work with the Create an approval action:

linebreaksCreateApproval.png

The Start an approval action has been removed and therefore won't be updated. So although it still appears in templates it is an old approval action and shouldn't be used. You can create a flow from blank without needing to use templates which do suffer from going out of date as actions get updated or replaced.

Rob
Los Gallardos
If I've answered your question or solved your problem, please mark this question as answered. This helps others who have the same question find a solution quickly via the forum search. If you liked my response, please consider giving it a thumbs up. Thanks.

Anonymous
Not applicable

Thanks Rob. But that doesnt work if I put a single line break. I want something like below

 

Test line1

Test line2

@Anonymous I've just tested it again on the start and wait for an approval action and had to put in 2 line breaks which then ended up being how you had it when the email came in.

Rob
Los Gallardos

Jaystechtips
Advocate II
Advocate II

Yeah I've been having that issue for a while. This is not solved. Its been posted in 2018 and still today its not solved yet.

Please unmark it. We need a solution for this.

 

In microsoft flowIn microsoft flowEmail sent to approverEmail sent to approver

The whole thing is pretty badly implemented in Outlook 365. It looks OK in the Flow App but its highly unlikely any of my approvers use that over Outlook. What IS working for me is using H3 headers (H1/H2 were just way too big).  Something like this:flow-markdown.png

Note that the end of each line contains no spaces. The above generates the following: flow-screnshot.png

 

Good enough for now I suppose but would be even better if it worked as described here.

Anonymous
Not applicable

I've been using bullet lists a lot, those work also. I am still currently fighting microsoft with this, and it's hard for them to even grasp what the issue is, since it's specific to Outlook, but only when using a flow approval task. 

I too have this issue, has anyone determined solution or workaround?

Only work around I have found yet.

@Juice_Cooran Thank you very much! @WabtecMPK 

DBean
Frequent Visitor

@Diego 

I tried your suggestion:

Flow 1.jpg

 

And this is the result:

Flow 2.jpg

I am getting the line breaks, but it's bolding the whole line.  Any suggestions would be appreciated!

where is the answer? I see all questions posted

Anonymous
Not applicable

Microsoft refused to fix it. My ticket ended with them tell me it is just a 'limitation of outlook' and that they weren't going to fix it. 

 

End of discussion. Believe me I was pissed, but it's not going to change. Use a workaround instead. 

JRRRS
Frequent Visitor

Markdown also isn't working in the Windows 10 mail app at all

JGR-Envision
New Member

Hi Tony, were you able to solve the problem?

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