cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
GhassSD
Helper III
Helper III

Start and Wait for an approval send email just to the owner mail (myself)

Hi All,

 

I have an Automated approval flow.

 

When using Start and Wait for an approval, If I set "Assigned to" to myself for approval. I get an approval email.

 

If I select a different Approver(in my organization tenant 365), they do not receive an approval email.

 

Any ideas ?

5 REPLIES 5
ScottShearer
Super User
Super User

@GhassSD 

Can you have the user check their junk email?

If your user is using a focused inbox, can you ask them to check "Other" emails?

Is this an issue with a single user or is it everyone?

Does the user see the approval request when they go to the Approvals center (under action items in Flow)?

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

@ScottShearer 

Thanks for your reply, 

 

Junk email is empty, no email arrived in "focused" or "Other".

 

This issue is for everyone. 

 

Yes, user see the approval request when they go to the Approvals center (under action items in Flow)?

 

Ghass

 

 

 

@GhassSD 

Please post a screen shot of your Flow - make sure to expand the Approval action by click on "Show advanced options" when you take your screen shot.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

ApprovelFlow1.JPGApprovelFlow2.JPGApprovelFlow3.JPG

@GhassSD 

I configured and ran a Flow which is identical to the one in your screen shot and had no issues - the approver did receive the email.  The fact that you received the email and that they can see the approval in the Approval center indicates to me that there is some type of issue with he user.  I suggest double checking junk email, email rules, etc..

Here is another test for you to run.  Since you select "all users must respond, you can list multiple approvers.  Add

 yourself and one other person as approvers and run your Flow.  Do you receive the email?  Did they see the email?

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

Helpful resources

Announcements
UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Users online (1,196)