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GhassSD
Helper III
Helper III

Start and Wait for an approval send email just to the owner mail (myself)

Hi All,

 

I have an Automated approval flow.

 

When using Start and Wait for an approval, If I set "Assigned to" to myself for approval. I get an approval email.

 

If I select a different Approver(in my organization tenant 365), they do not receive an approval email.

 

Any ideas ?

5 REPLIES 5
ScottShearer
Super User
Super User

@GhassSD 

Can you have the user check their junk email?

If your user is using a focused inbox, can you ask them to check "Other" emails?

Is this an issue with a single user or is it everyone?

Does the user see the approval request when they go to the Approvals center (under action items in Flow)?

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

@ScottShearer 

Thanks for your reply, 

 

Junk email is empty, no email arrived in "focused" or "Other".

 

This issue is for everyone. 

 

Yes, user see the approval request when they go to the Approvals center (under action items in Flow)?

 

Ghass

 

 

 

@GhassSD 

Please post a screen shot of your Flow - make sure to expand the Approval action by click on "Show advanced options" when you take your screen shot.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

ApprovelFlow1.JPGApprovelFlow2.JPGApprovelFlow3.JPG

@GhassSD 

I configured and ran a Flow which is identical to the one in your screen shot and had no issues - the approver did receive the email.  The fact that you received the email and that they can see the approval in the Approval center indicates to me that there is some type of issue with he user.  I suggest double checking junk email, email rules, etc..

Here is another test for you to run.  Since you select "all users must respond, you can list multiple approvers.  Add

 yourself and one other person as approvers and run your Flow.  Do you receive the email?  Did they see the email?

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

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