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cmath
New Member

Stata Machine Approval Flow Succeeding After First Approval

I created a state machine approval flow with "do until" as a trigger.  I have a switch and then scopes for each approver.  This flow is used for document approval where the document creator initiates the flow.  I am having an issue where the flow is succeeding after the first approval instead of moving to the next.  What would be causing that?  The creator submitted multiple document reviews at one time.  During testing and other single reviews, there has been no issue, so I am thinking submitting multiple reviews all at once is causing the issue.

14 REPLIES 14
Bmutsinzi
Employee
Employee

Hello @cmath 

Could you please provide the error message, on the failed run open one of them and screenshot the error as well as the card failing

ScottShearer
Most Valuable Professional
Most Valuable Professional

@cmath 

Can you post a screen shot of your Flow please?  That will make it much easier to help.

 

 

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Scott

Hello

I do not receive an error.  I receive a succeeded status after the first approval.  It finalizes without moving to the next approver.  I have 21 in process and several keep succeeding.  I resubmit them and some move forward and other succeed again.

Bmutsinzi
Employee
Employee

Then drop a screenshot where it finalizes before sending the approval, it will be best if the expand the card and show the show what's inside (inputs and outputs)

 

All of the scopes are pretty much the same.  They just change variables to move to the next scope.  At any point, one of the reviewers can return for more information.  At that point, an email is sent to the creator, corrections are made, and the flow starts over.  Most of the reviews are moving to scope 2 but some are succeeding after scope 1.  

 

State Machine Work Flow Screenshots.pngState Machine Work Flow Screenshots 2.pngState Machine Work Flow Screenshots 3.pngState Machine Work Flow Screenshots 4.png

 

 

State Machine Work Flow Screenshots 5.png

Here is a screenshot showing it succeeded.  There are no errors.  It just stops after the first review.

 

State Machine Work Flow Screenshots 6.png

ScottShearer
Most Valuable Professional
Most Valuable Professional

@cmath 

I need some time to digest your Flow, but can you point me to where you set the variable to Completed so that you can move onto the next scope?

Also, did you change the default time out for the loop?

 

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Scott

At the end of each scope, if approved, the variable moves it to the next.  You can see the value at the bottom.  If they return for corrections, it goes to the last scope.  It is not set to "complete" until the last reviewer.  This flow worked perfectly during testing, and I had each scope coming to me.  I think it has to do with the number of flows initiated at one time.  I did not change the default time out for the loop as it should not take longer than 30 days.

 

This is the last approval scope.

 

State Machine Work Flow Screenshots 7.png

Bmutsinzi
Employee
Employee

Bmutsinzi_0-1701699349165.png

A screenshot like this on the run where it skipped the approval would be great, just to see if the approval connector received any info

This shows the second scope skipping.  All subsequent scopes skip as well.  Working on the screenshots for the first step where it succeeded.

 

State Machine Work Flow Screenshots 8.pngState Machine Work Flow Screenshots 9.png

ScottShearer
Most Valuable Professional
Most Valuable Professional

@cmath 

I will take a deep look at your Flow.  That said, a Flow cannot run more than 30 days.  

I'm not sure how many Scope/approvals you have but do you think all of the Approvals will be complete within 30 days?

Also, a Do until loop will time out in 1 hour by default (PT1H):

image.png

 

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Scott

@ScottShearer 

 

There are eight approvals and they will be completed within 30 days.  I have 21 flows running right now and they have been since last week.  They have not timed out as of yet.  I resubmitted three this morning because they concluded after the first approval.

ScottShearer
Most Valuable Professional
Most Valuable Professional

@cmath 

I suspect there is an issue with the condition in your first scope.  Everything looks properly configured to me.  The only reason that I can duplicate the behavior that you have described is be misconfiguring the condition somehow.

Can you look closely at the the condition in your first scope and maybe post here?  Sorry for all the screen shots...

 

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

@ScottShearer No sorries necessary.  I appreciate your time.  Here is the screen shot of the condition in scope 1.  The conversion expression shown in the "approval history" box is to convert the time to Eastern Time.  I didn't capture it in a screen shot.   In the Update item box, the status value is a selector from the options I created in a SharePoint column and updates the SharePoint list.  The value in the set variable is the title of the next approval step which is the same as the SharePoint option.  The "apply to each" are created automatically based on the output I select.

 

State Machine Work Flow Screenshots 10.pngState Machine Work Flow Screenshots 11.png

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