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Papageno
Frequent Visitor

The 10 minute timeout issue

I’ve noticed a peculiar behaviour and after some googling, I realize I’m not the only one. However, I can’t get a clear confirmation so I’ll try to get it here.

 

When I start a flow that runs for more than 10 minutes from the dev environment using the Test button, I always get a timeout after 10 minutes.

 

But the flow is still running and will probably complete if I just wait. Is this by default and can I really trust this in a production environment?

 

Here’s an example to demonstrate:

 

This is my setup:

  • Recurrence trigger.
  • Start and wait for an approval.
  • Condition to determine the Outcome. (Both Yes and No fires an email to notify of the result)

example 3.png

My Recurrence trigger is set to fire once a month. I start the flow manually in the dev environment to test the flow.

 

Now the issue: When I start this flow, it sends an email to the assignee with an approval request as expected. However, I do nothing, just wait. After 10 minutes it times out:

 

example 4.png

This is the confusing part: The flow has obviously timed out, but when I click the arrow on the top left to go back to the previous page I find that it’s still running:

example 5.png

So I open the email to the assignee and make the approval. Lo and behold, the flow continues to run to the end and exits gracefully. The final step, Send an email (the Yes branch), is executed and the mail is sent.

 

The flow is now reported as Succeded.

 

I know I’m not the first one to point this out, but I haven’t found an explanation to this. Can anyone explain and can you really trust this?

1 ACCEPTED SOLUTION

Accepted Solutions
yashag2255
Dual Super User II
Dual Super User II

Hey @Papageno 

 

It is not just with the approvals type actions but almost any flow that takes more than 10 minutes will show as timed out when you do the test flow thing. This has been reported a couple of times as a bug and should be addressed soon. 

 

Rest assured that there is no actual issue behind this and it is trust worthy for the Prod environments. (I have a couple of those running and they take hours to copy data across services and they just work fine an have similar behavior when I hit the test flow button. )

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

3 REPLIES 3
yashag2255
Dual Super User II
Dual Super User II

Hey @Papageno 

 

It is not just with the approvals type actions but almost any flow that takes more than 10 minutes will show as timed out when you do the test flow thing. This has been reported a couple of times as a bug and should be addressed soon. 

 

Rest assured that there is no actual issue behind this and it is trust worthy for the Prod environments. (I have a couple of those running and they take hours to copy data across services and they just work fine an have similar behavior when I hit the test flow button. )

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

I know that this issue isn't just for approvals, but an approval flow was a good way to illustrate the problem.

Anyway, I finally got an answer to this question. This has been bugging me a lot lately. Thanks!

Any solution to this issue? 

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