The request to the on-premises data gateway has timed out

[shantsharma]

Getting below error while flow is running more than 10 mins. Any solution to this ?

  "error": {
    "code": 504,
    "source": "flow-apim-msmanaged-na-eastus2-01.azure-apim.net",
    "clientRequestId": "a4100f28-a277-4471-85e5-f4098a494c04",
    "message": "BadGateway",
    "innerError": {
      "status": 504,
      "message": "The request to the on-premises data gateway has timed out.\r\nclientRequestId: a4100f28-a277-4471-85e5-f4098a494c04",
      "source": "filesystem-wus.azconn-wus.p.azurewebsites.net"

[v-yuazh-msft]

Hi @shantsharma,

Could you please share a screenshot of the configuration of your flow?

Please check if your network status isn't normal when the flow run failed with timed out error.

Please make a test again and make sure if your network status is normal to see if the issue still exists.

Best regards,

Alice

[GabrielStJohn]

Hey, @shantsharma!

Thank you for posting on the Flow Community Forum! It appears as though @v-yuazh-msft would like some more information in order to further assist you properly with your issue. Please share any additional information that was requested in order to decrease the amount of time that it will take for you to be assisted!

Thank you for being an active member of the Flow Community!

-Gabriel
Flow Community Manager

[shantsharma]

[shantsharma]

It is not working on heavy files , i.e 15-20 MB files  to move from sharepoint to shared folder (file system)

[Harry_G]

@shantsharma did you find any solution on this?

[CFernandes]

Hey @Harry_G @shantsharma @v-yuazh-msft 

I had stumbled upon the same and I found - https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-onprem#considerations 

Considerations

• Logic Apps, Power Apps, and Power Automate support both read and write operations through the gateway:
  • Write operations have a 2-MB payload limit.
  • Read operations have a 2-MB request limit and an 8-MB compressed data response limit.
  • URL for the GET request has a 2048 character limit.
• While using the gateway with Power BI in Direct Query Mode, there is a 16-MB uncompressed data response limit.
• For information about installation considerations, see Related considerations.

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

[Saileela1]

Hi v-yuazh-msft... My flow also fails and gateway time out is the error message. I am using On-Premise gateway to connect to shared drive.. Could you please suggest how to resolve this issue, file size is 3MB 

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