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Anonymous
Not applicable

Twilio Long Message

Hi,

 

I'm trying to send a SMS via Twilio which is around 400 characters (the name is dynamic so varies a bit).

I'm currently using the Twilio connector in flows but the issue is it's only sending out the first 76 characters of the SMS to the receiver. According to Twilio, long messages will either be sent as multiple messages or concatenated by the carrier (if they support it) but here I am receiving only the first 76 characters and that's it.

 

My next step will be to use an HTTP call to Twilio but I prefer to use the connector if possible.

 

Any ideas?

 

Sam

8 REPLIES 8
yashag2255
Super User
Super User

Hi @Anonymous 

 

Usually SMS messages are restricted by the number of characters as you have mentioned. For breaking the sms into multiple chunks and send it and if the twilio API supports it (as you have mentioned about the HTTP call), I would recommend you create a custom connector referencing the Twilio API and then use it in the flow. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Anonymous
Not applicable

Thanks @yashag2255 

My question is why this is not working with the flow connector, the connector should be pointing to the same API that I would if I used a custom HTTP connector.

Hi @Anonymous 

 

Were you able to test with HTTP action and it is working? I just happened to check the documentation and it says it supports upto 1600characters: https://docs.microsoft.com/en-us/connectors/twilio/#send-text-message-(sms) 

 

Could be something related to to parameters or pagination. You might want to check those out once. 

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Anonymous
Not applicable

@yashag2255 I haven't had a chance to test with an HTTP call yet but I will do soon

Yes, it should support everything the Twilio API supports which is why this is strange to me.

I will keep playing with it and see what I get.

Hi @Anonymous 

 

I just tested it out and it seemed to work pretty much fine for me: ff4.PNG

 Is it showing you the segments it is breaking the text into? Can you check if there is a limit to the amount usage in the twillio account? 

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Anonymous
Not applicable

@yashag2255 I think i know what my issue is. I have an '&' symbol in my SMS and the message is breaking at this exact point. Assuming this is being read by the API as a command and therefore I'll need an escape sequence for it or remove it altogether.

Hi @Anonymous 

 

Yep that could be the reason. Better to scan through for all special characters. (although I think it should be doing it by default in the action but still worth a try)

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Anonymous
Not applicable

I've tested it and it was definitely the '&' symbol that was causing me issues.

There is a feature in Twilio called 'smart encoding' which allows you to use these symbol with specific encoding.

https://www.twilio.com/blog/2017/05/copilot-just-got-even-smarter-announcing-smart-encoding.html

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