Showing results for 
Search instead for 
Did you mean: 
Helper II
Helper II

Unable to call desktop flow from cloud flow


We have a power automate desktop developed. This is being called from cloud flow. It worked perfectly with unattended configuration.  
Now, we wanted this desktop flow to be automatically triggered on email trigger. So we too automate cloud flow and added run desktop flow with same gateway connections.
However , we have started seeing below error and hence cannot add desktop flow action.

There was a problem retrieving your desktop flows. You need a database to create desktop flows. Create a Microsoft Dataverse database in your current environment.
We do have environment with database. 
Any idea why this complains about dataverse db not being available? 
Any thoughts please?

Accepted Solutions
Helper II
Helper II

For the sake of completion of this thread, Fyi, i did reinstallation of gateway and then cloud started recognizing desktop flow

View solution in original post

Community Champion
Community Champion

Hi there, 


Have you tried any of the options in this thread?


Seems like different things worked for different people (not super helpful, of course) - but for someone at the end it was a requirement to reinstall PAD & the Gateway, and ensure that mapped network drives are being used.


I'm also going to tag @VJR in case they've seen something similar... 




Thank you Rhia. Unfortunately, my issue is, I cannot even add Power automate desktop call to the cloud flow so no question of failing. Once i add the connection i cannot save flow and get the error shown in screenshot above. 


Thank you for trying though. This is really weired issue. I did try to create new cloud flow and cannot add this action there either.

Super User
Super User

HI @Rohit4044041 


Are you seeing the list of all your Desktop flows on the "Desktop flows" section of the cloud portal?

@VJR Yes, I do. and Yes , both cloud and desktop flow are in same environment. 

Does it matter, what service account is used in gateway configuration?. (I have left that default i.e. pbiiegwservice account)


Machine on which gateway is configured is windows365 machine. 

Helper II
Helper II

For the sake of completion of this thread, Fyi, i did reinstallation of gateway and then cloud started recognizing desktop flow

Community Champion
Community Champion

Ahh okay so that scenario did apply to you! Good to know.

Helpful resources

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

New Ideas Forum MPA.jpg

A new place to submit your Ideas for Power Automate

Announcing a new way to share your feedback with the Power Automate Team.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

MPA Licensing.jpg

Ask your licensing questions at the Power Automate AMA!

Join Priya Kodukula and the licensing team, super users and MVPs to find answers to your questions on Power Automate licensing.

Users online (4,031)