Unable to sign in to register data gateway

[RichardW]

Dear Community,

I installed the latest version of data gateway on our remote server, but had problem signing in with my email address. I entered my email and click next, but it just returned to same step again(as below).

a few months ago I used the same email to install and register gateway on my local machine without problem. I wonder if anything has to do with the remote server? Thanks for your help!

[manuelstgomes]

Hi @RichardW 

It's possible that there's some sort of issue in the connection indeed.

I found this article that has a lot of tips in how to troubleshoot this. Can you please check it and see if it solves your problem?

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Cheers
Manuel