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Unable to sign in to register data gateway

Dear Community,

I installed the latest version of data gateway on our remote server, but had problem signing in with my email address. I entered my email and click next, but it just returned to same step again(as below).

a few months ago I used the same email to install and register gateway on my local machine without problem. I wonder if anything has to do with the remote server? Thanks for your help!



Super User II
Super User II

Hi @RichardW 


It's possible that there's some sort of issue in the connection indeed.


I found this article that has a lot of tips in how to troubleshoot this. Can you please check it and see if it solves your problem?


If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.


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