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Regular Visitor

Unable to update document properties since the file is lock by myself



I found a couple of discussions (some 2 years ago) about that subject but can believe it's a by design behaviour in 2019 since it makes the approval process completely unusable for users.


Let supposed I create a simple Flow that just sent the approval and update 1 metadata columns.

1) user receives the approval

2) user opens the document in a web browser tab with the link provided in the approval email

3) user switch back to email without closing the web browser and approve the document

4) the approval is sent but Flow will fail to update the metadata.


Any viable solution?

Solution Sage
Solution Sage

Hi @jabcoco ,

I have made some tests on my side, it has the same issue with you.

I suggest you close the the document in a web browser, then approve or reject the approval.

The update action will works will.


Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.


We identify that if we don't wait for the page to complete the loading the browser will not release the lock. Our actual workaround is to force the default open document behaviour to use the desktop app. bug only occured when you open document in web browser.

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