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soylaunica
Level: Powered On

User Can't Approve via Email

I have a user that used to be able to approve his Approvals requests directly in his Outlook. Today he's saying that when he goes to approve, it's redirecting him to the app rather than allowing him to approve directly in the email. He's doing this on his laptop, not mobile. I attempted from my desktop and mobile and did not have the same behavior. He prefers to approve directly in the email rather than the app, any ideas?

3 REPLIES 3
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Dual Super User
Dual Super User

Re: User Can't Approve via Email

@soylaunica 

 

Check the supported outlook versions for actionable messages

https://docs.microsoft.com/en-us/outlook/actionable-messages/

 

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Super User
Super User

Re: User Can't Approve via Email

@soylaunica 

I agree with @RezaDorrani - In addition, you might have the user try updating the version of Outlook they have installed from Office 365.

 

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Scott
Community Support Team
Community Support Team

Re: User Can't Approve via Email

Hi @soylaunica,

 

Has your problem been solved by @RezaDorrani  and @ScottShearer 's advice?
If your problem has been solved, You could go ahead and mark their posts as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

Best Regards,
Community Support Team _ Lin Tu

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