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What is and why are some connectors not available?



I wanted to set up Flow for one of my UK clients, and I signed up with their "" email address to Flow Free. I'm not personally in UK - I just used their address to sign up.


When I sign in to Flow, I'm redirected to and apparently, some connectors just don't exist there? Cognito Forms, for example - doesn't exist.


So, Flow is completely unusable for my client just because of the email address I used to sign up?


I hope someone has a clue about what's going on...

- Can I somehow "opt out" of this strange UK version of Flow?

- If not, why are some connectors not available? Are there plans on enabling them on this UK version?

- Am I really just supposed to sign up with a non-UK domain if I want access to all (non-premium) connectors?


Any advice would be much appreciated!


Community Support
Community Support

Hi @Ines,


I have made a test on my side and don't have the issue that you mentioned. I think this issue may be related to the License your Microsoft Flow belongs to.


If the License of your Microsoft Flow is Flow Free, I afraid that some connectors would not be available to your Microsoft Flow. Please consider take a try to upgrade the License of Microsoft Flow into Flow for Office 365 license and Flow for Dynamics 365 license, Flow Plan 1 license or Flow Plan 2 license, then try your flow again to check if the issue is solved.


More details about different licenses of Microsoft Flow, please check the following article:


In addition, you could consider take a try to access Microsoft Flow Site in other Region, such as, Microsoft Flow Site in Asia Region. Please take a try to access Microsoft Flow Site in Asia Region with the following link:


I have also accessed the on my side and the Cognito Forms connector is available under this Microsoft Flow Site:5.JPG




Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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