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Frequent Visitor

When a new email arrives -> Create new IT ticket with Attachment

Hi all

 

I'm trying to configure IT helpdesk using flows.

 

I have succesfully use/setup flow to create new list item with all necessary details, but can't workout how to add the email attachment to the new item.

 

Any ideas?

1 ACCEPTED SOLUTION

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Community Support
Community Support

Re: When a new email arrives -> Create new IT ticket with Attachment

Hi yf,

 

Could you share more details about “IT helpdesk”? Is it a SharePoint list?

 

If yes, I am afraid that it is not possible currently to save the email attachment to SharePoint list item.

 

I have seen similar request at Flow ideas Forum, please consider to vote and comment the idea. The status of the ideas has been changed to Started. Please check it at here:
https://powerusers.microsoft.com/t5/Flow-Ideas/Create-attachments-and-list-attachments-from-SharePoi...


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Highlighted
Community Support
Community Support

Re: When a new email arrives -> Create new IT ticket with Attachment

Hi yf,

 

Could you share more details about “IT helpdesk”? Is it a SharePoint list?

 

If yes, I am afraid that it is not possible currently to save the email attachment to SharePoint list item.

 

I have seen similar request at Flow ideas Forum, please consider to vote and comment the idea. The status of the ideas has been changed to Started. Please check it at here:
https://powerusers.microsoft.com/t5/Flow-Ideas/Create-attachments-and-list-attachments-from-SharePoi...


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Frequent Visitor

Re: When a new email arrives -> Create new IT ticket with Attachment

Hi Mabel

 

Thanks for your respones and sharing the link. I've voted for the idea.

 

That's exactly the same what I'm trying to acheive. Users to send an email to a specific mailbox which then triggers flow and new list item will get created with all detail from the email. 

 

Hopefuly it will get implemented soon!

 

Cheers

Yf

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