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MannarMannan
Frequent Visitor

When an email arrives in shared mailbox - Trigger takes approximately 3 -4 mins after the email arrives in shared mailbox

Hi All,

I have configured this trigger 'When an email arrives in shared mailbox (V2)' to detect email landing in a specific folder in shared mailbox. But this trigger takes approximately 3 -4 mins to trigger after the email arrives in shared mailbox. Similarly i have also another flow which detects email arriving in another folder, even that has the same delay. I have many other flows with other triggers working in the same environment and they are working instantaneously. I have checked in the trigger settings to see if there is any delay setting, but there is none.

I couldn't find help on this issue in the community.

Kindly help on this issue. 

Thanks.

3 REPLIES 3
Rhiassuring
Super User
Super User

Hi there, 

 

I think this behavior is expected, based on this article: 

 

https://docs.microsoft.com/en-us/power-automate/triggers-troubleshoot#theres-a-delay-before-my-trigg...

 

R

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Thank you for helping.

I used the link to get some information.

Potential Reason: If your license is the Flow for Office 365 plan (from your Enterprise license E3, E5, etc.) or the Flow for Dynamics 365 plan, your flow won't run again until five minutes have elapsed. So, it may be a few minutes between the time the triggering event occurs and the time the flow begins. 

 

I have an E3 subscription, Power Automate Free License and i checked all the flows which i have created. When i go to peek code in all the trigger of all the flows which I have created I could see as below. 

MannarMannan_7-1653458501220.png

 

But the reason is contradicting in my case here.  

Only the flows where the trigger 'When an email arrives in a shared mailbox (V2)' has been used is triggering late by 3-5 mins.

Other flows are triggering instantaneously.

 

Case1: Please check the flow below which is triggering late below.

Email arrives in Shared Mailbox

MannarMannan_8-1653458501221.png

 

 

Triggered after 3 mins in this case. (Usually time varies between 3 to 5 mins)

MannarMannan_9-1653458501222.png

 

 

Has same setting as other flows.

MannarMannan_10-1653458501224.png

 

 

Case 2: Other flows which has the same setting in triggering frequency but are triggering instantaneously.

 

MannarMannan_11-1653458501226.png

 

MannarMannan_12-1653458501228.png

 

Hope I have provided some clarity on my issue.

Kindly support. Thanks.  

Rhiassuring
Super User
Super User

You definitely provided clarity, thank you, but unfortunately I can't provide a reason for it - I'm not sure why, I have definitely also had email triggers take a few minutes to trigger. 

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