cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
3TA
Advocate I
Advocate I

Winautomation login with Power Automate Licence stopped working

Hi

 

As of today WinAutomation with Power Automate Licence Login has stopped working.

 

I have a per user Power Automate Attended RPA licence.

 

I have just had a windows update (Windows 10) and since then WinAutomation has asked me to log in again. When I submit my Power Automate / Azure email credential I get the following.


 

 

Sign in

Sorry, but we’re having trouble with signing you in.

 
AADSTS700016: Application with identifier '7afbe641-8db0-4580-96d1-b2b58538a3f3' was not found in the directory 'XXXXXXXXXXXXX'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

Troubleshooting details
If you contact your administrator, send this info to them.
Copy info to clipboard
 

 

Request Id: d8c6c13e-e816-4bab-999c-9020aca34700
Correlation Id: 34e8b54b-dc22-4f27-bfdd-348299f6bdc4
Timestamp: 2022-11-03T17:24:56Z
Message: AADSTS700016: Application with identifier '7afbe641-8db0-4580-96d1-b2b58538a3f3' was not found in the directory 'XXXXXXXXXXXX'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.
Flag sign-in errors for review: Enable flagging
If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.

I checked in Azure and WinAutomation was present in the Enterprise Apps section. I tried setting the flag but it did not show up in Azure. I deleted it from there thinking it would reset when I signed in but it has not and I dont know how to get it back or restore function to WinAutomation.

I need WinAutomation to work again, I am in the middle of a business-critical development and I have thousands of hours of work in my WinAutomation database, going back since 2015. There are numerous problems moving this over to PAD which I will not go into here, but it is going to be an enormous undertaking. I need WinAutomation to function.

I have tried to get support through the Power Automate licence route but when I try to log in it does not recognize my Azure/Power Automate credentials.
 
Please help. 

Please advise how I can restore full functionality to WinAutomation with my Power Automate Unattended RPA licence using my Azure login details as before. 
1 ACCEPTED SOLUTION

Accepted Solutions
carlos_slim
Frequent Visitor

My latest: I have a solution now. As mentioned earlier I got the license file from Microsoft, which is valid for half a year. I could not activate it however, but that had to do with the fact I was on WA release 9.2.3.5816. The Microsoft support employee directed me to https://go.microsoft.com/fwlink/?linkid=2133567 in order to download and install release 9.2.4.5905. With this I could activate the software. So I am back in.

 

I repeated my question why the license is only valid for half a year. Since I bought the perpetual WA software in 2017, for which I bought maintenance each year until the WA acquisition. Instead of just simply answering the question, he asked if I am available for a Teams next week. I am, so will await what this brings. And I will post it here.

 

Last: I earlier emphasized using old software is a dead end at some point. Exchange, browsers, OS etc. will all evolve, so at some point WA will stop being usable anyhow. Plus all new features/connections will be in PA, so it is not a matter of IF ben WHEN. But as I have stated, and I see other forum members stating this more bluntly: WA has a much, much clearer UI, the desktop triggers (e.g. CTRL combos) cannot be used in PAD, the overview of flows is much clearer in WA (PA has no tree like structure) and lastly PA is much slower starting the processes; once a process runs I cannot see at the moment that this is slower, for sure one can see that starting a process takes up to seconds, whil WA was immediate.

View solution in original post

78 REPLIES 78
carlos_slim
Frequent Visitor

Same here. I have too many processes that can be migrated in a matter of days.

ApexOrigin
Advocate II
Advocate II

Same error for me. 

 

Says to "contact the administrator." Don't you just love it when you get that message and you are the administrator!

 

 

ApexOrigin
Advocate II
Advocate II

Has anyone opened a ticket yet?

prit6690
New Member

Did any one get solution ?

I am still waiting on a call back from support. It was difficult opening a ticket with their awkward automated system, but I am finally in the queue after being bounced around. Ticket said they would contact me in 8, but didn’t say mins, days, weeks, months, years, decades, centuries….

How did you open a ticket?

 

I am going to have to spend today finding a solution to this. 

 

Also I have noticed WinAutomation has disappeared from my apps in power automate admin. But I now have some kind of health app, and dynamics 365 apps in there.

Does anyone have the same?

Could be because I deleted the app from Enterprise apps in Azure.

Any body from power platform or azure in here I can tag? 

3TA
Advocate I
Advocate I

Also can anybody else confirm that this occurred after a windows 10 update? A "feature" update I believe. 

MathiasRT93
Frequent Visitor

Hi, 

 

We are experiencing the same issue.

 

Has anyone heard from Microsoft on the matter?

Nothing here so far. 
Can I ask did your issue occur after a Windows 10 upate?

I thought so initially, but i have the same error on a machine running Server OS

MarcusSch
New Member

Hi All,

we are facing the exact same issue. It is a nightmare as we automated a lot with WinAutomation.

We are using WinAutomation version 9.2.3. on Microsoft Windows Server 2016 Standard (Version 10.0.14393 Build 14393). We are using "Power Automate per user with attended RPA plan".

 

If anyone finds a solution then please post it here. Thanks!

3TA
Advocate I
Advocate I

I have tried accessing my Azure portal to register an app and every time I click on the automation icon it just sends me back to the "Welcome to Azure" page. So I cannot even attempt to fix this issue myself. Apparently it wants me to take out an Azure subscription. I am already paying a Power Automate per user licence.

I have also tried using the Power Automate support and that simply wants to funnel me into a bot, with no option to create an actual ticket. And no option to even describe my problem, without it being changed to something else. There is not even enough space to post the error message with the problem description because it exceeds the 256 character limit.

An absolutely infuriating situation, where every avenue is blocked to try to resolve it, without paying for support, or paying for an Azure sub I dont need because all I want to do is use WinAutomation.

Does anybody know who I should be talking to about this, or what avenue of support I should be using? Any suggestions welcome.

 

3TA
Advocate I
Advocate I

Does anybody know what I have to purchase to get actually effective real support instead of the automated bot?

Nothing, really, as WinAutomation is past its end of life, so no one in MS is really supporting it, regardless of how much you want to pay for it.

WinAutomation is not the issue here though. It is the sign in with Power Automate per User licence that is broken. And that is one of the features of the licence that it enables continued use of WinAutomation. I am not asking for support for WinAutomation, I am asking for support for Power Automate per User licence to work as advertised.
Do you have any suggestions as to how I can obtain that support?

But it only does not work with WinAutomation as an app in your Azure Portal. Not Power Automate Desktop, which works perfectly fine. So, it is support for WinAutomation technically.

"But it only does not work with WinAutomation as an app in your Azure Portal". WinAutomation (WA) is desktop based app - the Azure aspect is part of the licensing framework. The issue is that the changes made to the licensing have meant that it does not work with WA on the deskop, which it is intended to do.
Again, do you have any suggestions as to how I can obtain actual support for the issue outlined: the power automate licence functionality? 

Power Automate Support.pngSo my question is, how do I access this support pledge? Bots do not allow a case to be graded as critical, only "C - Minimal Impact".
Can you help with this?

carlos_slim
Frequent Visitor

Hello all. A quick update from my side, getting a bit more positive.

 

First off: I am a WinAutomation user for years. Bought the WinAutomation Professional Plus license, with maintenance, so I am also eligible for a perpetual license. After Microsoft bought the company, in December 2021 I got my license file, but somehow this could not activate. So I subscribed to Power Automate with attended RPA. Because I have hundreds of processes etc. Like probably most of you.

 

Worked fine, but since yesterday we do not seem to be able to login. While I had planned to migrate my WA processes to PAD, I did not have the time yet, and actually was planning to work on it this month. I already tried the migration tool, and found out that this works pretty well, with some important caveats, e.g. it does not migrate schedules/triggers, and all “Start Process Actions” that are migrated are empty after the migration, and since I have hundreds of processes, it is very difficult to see what processes were needed at that point. Things making people to be reluctant to migrate, if you have so many processes you worked on for years, and that are working like a charm already (and in all honesty, I like the WA interface much better, it is cleaner and gives a much better interface, and the schedules/triggers are much easier to use in WA).

 

But here we are. Last update from my side: I got into contact with Microsoft support, raised a ticket via https://admin.powerplatform.microsoft.com/support . Since I am eligible for the license file, I have requested to get this one. Also since I don't have high expectations Microsoft fixing the login issue on a short notice. As soon as I have WA up and running, I will migrate my most important processes since I will then be able to check the missing info. Again, not that I like PAD from what I have seen so far, but I also understand that working with software that is ageing is a dead end and risky, as we can all see now.

 

Will keep you posted. Good luck.

Helpful resources

Announcements

November 2023 Community Newsletter

Welcome to our November Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members. If you're new to the Community, please make sure to follow the latest News & Announcements and check out the Community on LinkedIn as well! It's the best way to stay up-to-date with all the news from across the Power Platform and beyond.        This month's highlights:- - Our most active community members- Microsoft Power Up Program- Microsoft Community Days website - The latest blogs and more                 COMMUNITY HIGHLIGHTS Check out the most active community members of the last month. These hardworking members are posting regularly, answering questions, kudos, and providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, just get active! FLMikePstork1Nived_NambiarWarrenBelzSprongYeManishSolankiLaurensMwskinnermlcAgniusExpiscornovuscreativeopinion KatieAUinzil2kHaressh2728hafizsultan242douicmccaughanwoLucas001domliu   Power Up Program Click the image below to discover more about the amazing Microsoft Power Up Program, as Reem Omar, Abbas Godhrawala, Chahine Atallah, Ruby Ruiz Brown, Juan Francisco Sánchez Enciso, Joscelyne Andrade Arévalo, Eric G. and Paulina Pałczyńska share how non-tech professionals can successfully advance into a new career path using Microsoft #PowerPlatform.   To find out more about this amazing initiative, click here to apply for the program and reboot your journey into low-code app development today!     Community Days - Event Website Have you checked out the Community Days website yet? Dedicated to the volunteer community organizers around the world, Community Days is the perfect place to find an event near you or add an event for wider exposure. Many thanks to Thomas Daly, Sharon Weaver, Sedat Tum, Jonathan Weaver, Manpreet Singh, David Leveille, Jason Rivera, Mike Maadarani, Rob Windsor and the team for all their hard work. Anyone can host a Community Day on any topic relevant to our industry, just click the image below to find out more.       EVENT NEWS Power Platform French Summit - Paris/Virtual - 6-7th Dec It's not long now until the Power Platform French Summit, which takes place both virtually and in-person at the Microsoft France conference center in Paris on 6-7th December 2023. If you can't make it in-person, all sessions will also be broadcast on virtual networks for better distribution and accessibility.   There's a fantastic array of speakers, including Jérémy LAPLAINE, Amira Beldjilali, Rémi Chambard, Erika Beaumier, Makenson Frena, Assia Boutera, Elliott Pierret, Clothilde Facon, Gilles Pommier, Marie Aubert, Antoine Herbosa, Chloé Moreau, Raphaël Senis, Rym Ben Hamida, Loïc Cimon, Joséphine Salafia, David Zoonekyndt, Aïcha Charpentier, Henry Jammes, Milene Rochard, Mehdi EL YASSIR, and many more. Click the image below for more information.       LATEST COMMUNITY BLOG ARTICLES Power Apps Community Blog Power Automate Community Blog Copilot Community Blog Power Pages Community Blog

Back to Basics Tuesday Tip #10: Community Support

This is the TENTH post in our ongoing series dedicated to helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we feature new content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!   This Week: All About Community Support   Whether you're a seasoned community veteran or just getting started, you may need a bit of help from time to time! If you need to share feedback with the Community Engagement team about the community or are looking for ways we can assist you with user groups, events, or something else, Community Support is the place to start.   Community Support is part of every one of our communities, accessible to all our community members.     Power Apps: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pa_community_support Power Automate: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpa_community_support Power Pages: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpp_community_support Copilot Studio: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pva_community-support   Within each community's Community Support page, you'll find three distinct areas, each with a different focus to help you when you need support from us most.     Community Accounts & Registration is the go-to source for any and all information related to your account here in the community. It's full of great knowledge base articles that will help you manage your community account and know what steps to take if you wish to close your account.  ●  Power Apps  ●  Power Automate  ●  Power Pages, ●  Copilot Studio      Using the Community is your source for assistance with everything from Community User Groups to FAQ's and more. If you want to know what kudos are, how badges work, how to level up your User Group or something else, you will probably find the answers here. ●  Power Apps   ● Power Automate    ●  Power Pages  ●  Copilot Studio      Community Feedback is where you can share opportunities, concerns, or get information from the Community Engagement team. It's your best place to post a question about an issue you're having in the community, a general question you need answered. Whatever it is, visit Community Feedback to get the answers you need right away. Our team is honored to partner with you and can't wait to help you!   ●  Power Apps  ● Power Automate   ● Power Pages   ● Copilot Studio  

Microsoft Ignite 2023: The Recap

What an amazing event we had this year, as Microsoft showcased the latest advancements in how AI has the potential to reshape how customers, partners and developers strategize the future of work. Check out below some of our handpicked videos and Ignite announcements to see how Microsoft is driving real change for users and businesses across the globe.   Video Highlights Click the image below to check out a selection of Ignite 2023 videos, including the "Microsoft Cloud in the era of AI" keynote from Scott Guthrie, Charles Lamanna, Arun Ulag, Sarah Bird, Rani Borkar, Eric Boyd, Erin Chapple, Ali Ghodsi, and Seth Juarez. There's also a great breakdown of the amazing Microsoft Copilot Studio with Omar Aftab, Gary Pretty, and Kendra Springer, plus exciting sessions from Rajesh Jha, Jared Spataro, Ryan Jones, Zohar Raz, and many more.     Blog Announcements Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in data across productivity tools like business applications and Microsoft 365. Click the link below to find out more.     Check out the latest features in Microsoft Power Apps that will help developers create AI-infused apps faster, give administrators more control over managing thousands of Microsoft Power Platform makers at scale, and deliver better experiences to users around the world. Click the image below to find out more.     Click below to discover new ways to orchestrate business processes across your organization with Copilot in Power Automate. With its user-friendly interface that offers hundreds of prebuilt drag-and-drop actions, more customers have been able to benefit from the power of automation.     Discover how Microsoft Power Platform and Microsoft Dataverse are activating the strength of your enterprise data using AI, the announcement of “plugins for Microsoft Copilot for Microsoft 365”, plus two new Power Apps creator experiences using Excel and natural language.       Click below to find out more about the general availability of Microsoft Fabric and the public preview of Copilot in Microsoft Fabric. With the launch of these next-generation analytics tools, you can empower your data teams to easily scale the demand on your growing business.     And for the rest of all the good stuff, click the link below to visit the Microsoft Ignite 2023 "Book of News", with over ONE HUNDRED announcements across infrastructure, data, security, new tools, AI, and everything else in-between!        

Back to Basics Tuesday Tip #9: All About the Galleries

This is the ninth post in our series dedicated to helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we feature new content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     Today's Tip: All About the Galleries Have you checked out the library of content in our galleries? Whether you're looking for the latest info on an upcoming event, a helpful webinar, or tips and tricks from some of our most experienced community members, our galleries are full of the latest and greatest video content for the Power Platform communities.   There are several different galleries in each community, but we recommend checking these out first:   Community Connections & How-To Videos Hosted by members of the Power Platform Community Engagement  Team and featuring community members from around the world, these helpful videos are a great way to "kick the tires" of Power Platform and find out more about your fellow community members! Check them out in Power Apps, Power Automate, Power Pages, and Copilot Studio!         Webinars & Video Gallery Each community has its own unique webinars and videos highlighting some of the great work being done across the Power Platform. Watch tutorials and demos by Microsoft staff, partners, and community gurus! Check them out: Power Apps Webinars & Video Gallery Power Automate Webinars & Video Gallery Power Pages Webinars & Video Gallery Copilot Studio Webinars & Video Gallery   Events Whether it's the excitement of the Microsoft Power Platform Conference, a local event near you, or one of the many other in-person and virtual connection opportunities around the world, this is the place to find out more about all the Power Platform-centered events. Power Apps Events Power Automate Events Power Pages Events Copilot Studio Events   Unique Galleries to Each Community Because each area of Power Platform has its own unique features and benefits, there are areas of the galleries dedicated specifically to videos about that product. Whether it's Power Apps samples from the community or the Power Automate Cookbook highlighting unique flows, the Bot Sharing Gallery in Copilot Studio or Front-End Code Samples in Power Pages, there's a gallery for you!   Check out each community's gallery today! Power Apps Gallery Power Automate Gallery Power Pages Gallery Copilot Studio Gallery

Unlocking the Power of Community: A Journey with Featued User Group leaders Geetha Sivasailam and Ben McMann

In the bustling world of technology, two dynamic leaders, Geetha Sivasailam and Ben McMann, have been at the forefront, steering the ship of the Dallas Fort Worth Power Platform User Group since its inception in February 2019. As Practice Lead (Power Platform | Fusion Dev) at Lantern, Geetha brings a wealth of consulting experience, while Ben, a key member of the Studio Leadership team at Lantern, specializes in crafting strategies that leverage Microsoft digital technologies to transform business models.   Empowering Through Community Leadership Geetha and Ben's journey as user group leaders began with a simple yet powerful goal: to create a space where individuals across the DFW area could connect, grow their skills, and add value to their businesses through the Power Platform. The platform, known for its versatility, allows users to achieve more with less code and foster creativity.   The Power of Community Impact Reflecting on their experiences, Geetha and Ben emphasize the profound impact that community engagement has had on both their professional and personal lives. The Power Platform community, they note, is a wellspring of resources and opportunities, fostering continuous learning, skill enhancement, and networking with industry experts and peers.   Favorite Moments and Words of Wisdom The duo's favorite aspect of leading the user group lies in witnessing the transformative projects and innovations community members create with the Power Platform. Their advice to aspiring user group leaders? "Encourage diverse perspectives, maintain an open space for idea-sharing, stay curious, and, most importantly, have fun building a vibrant community."   Building Bridges, Breaking Barriers Geetha and Ben encourage others to step into the realm of user group leadership, citing the rewarding experience of creating and nurturing a community of like-minded individuals. They highlight the chance to influence, impact, and positively guide others, fostering connections that extend beyond mere technology discussions.   Joining a User Group: A Gateway to Growth The leaders stress the importance of joining a user group, emphasizing exposure to diverse perspectives, solutions, and career growth opportunities within the Power Platform community. "Being part of such a group provides a supportive environment for seeking advice, sharing experiences, and navigating challenges."   A Year of Milestones Looking back at the past year, Geetha and Ben express pride in the group's growth and global participation. They recount the enriching experience of meeting members in person at the Microsoft Power Platform conference, showcasing the diverse range of perspectives and guest speakers that enriched the community's overall experience.   Continuous Learning on the Leadership Journey As user group leaders, Geetha and Ben recognize the continuous learning curve, blending interpersonal skills, adaptability, and dedication to foster a vibrant community. They highlight the importance of patience, persistence, and flexibility in achieving group goals, noting the significance of listening to the needs and suggestions of group members.They invite all tech enthusiasts to join the Dallas Fort Worth Power Platform User Group, a thriving hub where the power of community propels individuals to new heights in the dynamic realm of technology.

Visit the Community Lounge at Microsoft Ignite!

Are you attending Microsoft Ignite in Seattle this week? If so, we'd love to see you at the Community Lounge! Hosted by members of our Community team, it's a great place to connect, meet some Microsoft executives, and get a sticker or two. And if you're an MVP there are some special opportunities to meet up!     The Community Lounge is more than just a space—it's a hub of activity, collaboration, and camaraderie. So, dive in, explore, and make the most of your Microsoft Ignite experience by immersing yourself in the vibrant and dynamic community that awaits you.Find out the schedule and all the details here: Community Lounge at Ignite! See you at #MSIgnite!    

Users online (2,007)