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New Member

Worflow Approval Actionable Messages

Hi,

 

I have configured a Flow to approve workflows on D365 Finance and Operations:

 

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I was expecting to receive an email where I would be able to approve or reject directly from it but, for some reason, when I click the buttons, I am being sent to the Flow website to perform actions from there.

 

Is there any step I can add to my flow, to make sure I have the actionable messages working?

 

Thank you

 
2 REPLIES 2
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Dual Super User III
Dual Super User III

Re: Worflow Approval Actionable Messages

Hi!
"I was expecting to receive an email where I would be able to approve or reject directly from it but, for some reason, when I click the buttons, I am being sent to the Flow website to perform actions from there."
So, you are receiving the email, right? Adaptive Cards are not 100% supported in all email clients, in some cases you are redirected to the approval web page. Which email client are you using? Outlook desktop? Outlook iOS? Outlook Android? Other?
Thanx!


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Dual Super User III
Dual Super User III

Re: Worflow Approval Actionable Messages

Hi @mafalda 

 

Basically an approval action sends an actionable message to the user. It is supported on certain versions of Outlook that are listed here: https://docs.microsoft.com/en-us/outlook/actionable-messages/

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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