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karl_oliverio
Resolver I
Resolver I

check item before sending response in Send email with options

Hi,

 

Is there are a way where we can put a condition that checks before the user select an option on email? So that it will check if the item is already updated, if so it will return an error and if not it will proceed.

 

4 REPLIES 4
Pstork1
Dual Super User
Dual Super User

There is no way to enforce this in the software that I'm aware of.  Your best choice is to train your users.



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RezaDorrani
Dual Super User II
Dual Super User II

Hi @karl_oliverio 

 

If you run the send an email option in a do until loop

the moment you recieve the response you can check if item was already updated, if yes then send email to user about error and that his response will not be applicable or if you want you can re-run the loop again

(once the send an email with options is sent - there is no way to show error there)

 

Regards,

Reza Dorrani

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

 

 

Hi @Pstork1 thank you for your response. We might just train the users if we dont have any other options.

 

Hi @RezaDorrani , thank you for this. Can we return an error message when they respond to an item that is already updated? 

ScottShearer
Super User
Super User

@karl_oliverio 

You haven't said if you are using SharePoint, but if you are, then another option might be to send a regular email rather than an email with options.  Then, include a link in the email to the SharePoint edit form for the item.  That way, the user will see the current state of the item before taking action.

 

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Scott

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