hi , below is the process to send emails to managers and i am wondering how achieve it using ms flow
@Mira_Ghaly thanks , thanks but can u help me with the condition , if case status is active and and we are giving a resolution time for each case and resolution date is already over then it should send an email
how can i achieve it
I would suggest here to to do a scheduled recurring flow that runs daily and Gets all Cases under the Condition
Resolution Date = Today and Status = Active , you can construct your Query using Advanced find and then Click Download FetchXML , and then use List Rows Action and pass the Fetch XML Query to the Fetch Property below:
@Mira_Ghaly thats great , i am wondering why i am not getting below create email option in dataverse connector , is it okay if i use outlook connector to send mail
i was able to clear all those issues , but having a problem with templates , how do i send case templates , as the error saying me to send global templates
Learn to digitize and optimize business processes and connect all your applications to share data in real time.
Read the latest about new experiences and capabilities in the Power Automate product blog.
If you are a small business ISV/Reseller, share your thoughts with our research team.
The AI Builder team invite you to ask questions and provide helpful answers at our next AMA.