flow automate what is difference between outcome vs response for approval

[panda]

when using a condition that says response is equal to approved or outcome is equal to approved, what is the difference?   In addition, my approval history shows the requester and outcome, but the approvals history tab doesn't show all of the approved actions involved.  what is that approvals history tab used for?

[yashag2255]

Hi @panda 

The Outcome refers to the entire outcome of the approval (in case there were multiple responses being expected and the type is first one to respond etc.) and responses are individual responses from each responder. 

The approvals history tab can be used to view the approvals that you sent for approval or received for approval and the view can be toggled from the top right option on the approval history tab. 

Hope this Helps!

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[panda]

Hi Yashag, thank you for your response.  I'm still unclear about the difference. 

If I am doing multilevel approvals.  example : level one needs to approve it first , then level 2 needs to approve it.  how do i know which one should be used?  I have seen youtube videos for both the outcome and the response being used but still don't get how that changes or which should be used for what purpose.    

[inquirer_lady]

After the "Start and wait for an approval", add Condition, set the left box to "Outcome", the middle box to "contains", then the right box to "Approve". Then, you will have 2 options under that - "If yes" and "If no".

Add the approval 2 - "Start and wait for an approval" . Then just add the next steps under "If yes" and "If no". You can do nested approvals as well.

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Hope this helps.