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opuscule
Level: Power Up

including original sender's email address in forwarded message

Hi. I'm using a very simple flow (below) to forward a subset of emails received from external senders to multiple internal and external recipients. The body of the forwarded message includes the header from the original message. However, the From line shows the display name of the original sender, which means that the recipients of the forwarded message are unable to access the email address of the original sender, for example to send a reply. 

 

I'm looking to see if there's a way to include the original sender's email address in the forwarded message, whether in place of the display name, or appended to the subject and/or body text. Can anyone advise on options to do this? THanks in advance.

 

 

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Community Support Team
Community Support Team

Re: including original sender's email address in forwarded message

Hi @opuscule ,

 

Could you please share a screenshot of the forwarded email that shows the display name of the original sender in the From line?

Please take a try with the "Forward email" action instead of the "Send an email" action.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Community Support Team
Community Support Team

Re: including original sender's email address in forwarded message

Hi @opuscule ,

 

Could you please share a screenshot of the forwarded email that shows the display name of the original sender in the From line?

Please take a try with the "Forward email" action instead of the "Send an email" action.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

AaronFalzon
Level: Powered On

Re: including original sender's email address in forwarded message

@opuscule I am also looking to do something like this,
please update if you find the answer elsewhere 🙂

 

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