cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
rsparks
Helper V
Helper V

"An error occurred. Please try again later." message when trying to respond to an Approval email

The flow triggers when a response is added to a list. It then gets the item details, as well as a list of branch managers. It then compares the responders location to the list of branch managers, determining who their manager is. Finally it sends an email approval to their manager. That works fine, no issues there.

 

The problem is that when the Approval email is received, you can't approve or reject it due to the error message.

 

I've tried using Start and Wait for Approval (both v1 and v2).

1.PNG
2.PNG

3.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

Microsoft support confirms this is a known issue that the Outlook client product team is working on with anticipation of it being fixed by July 20th.

View solution in original post

49 REPLIES 49
v-yamao-msft
Community Support
Community Support

Hi @rsparks ,

 

Thanks for feedback.

 

Are you using Outlook client or Outlook web?

 

I have created a simple flow likes below to reproduce this issue. However, the response could always be succeeded.

If you are using Outlook web, please try to clear caches and cookies.

1.PNG

 

Please take another try with it and post back if the issue still exists.

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi,

 

For some reason my account had Flow Plan 2 and Flow Plan Free enabled, so I disabled the Flow Plan Free and restarted the computer. Works fine now.

Hi @rsparks ,

 

Thanks for updating.

 

Glad to hear that it is works now.

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi,

 

I'm having the same issue where Approval email says "An error occurred. Please try again later". I have tried both 'Start and Wait for Approval' v1 and v2. Strangely it happens only for some of my users and not for my account.

@v-yamao-msft is there anything I'm missing out?

Thanks for any help...

@MihkelHypo  Check their account subscriptions. Removing my flow subscription/s then re-adding them seemed to fix the issue for me

hi @rsparks - thanks for quick response. Tried also removing Flow licenses from user - no success so far.
But one interesting additional fact:
when user opens from email "open original email" and goes through link to Flow portal, then from there all approvals work fine.
So my quess is that Approval emails are not working and there's a bug.

Anonymous
Not applicable

I am also receiving this error when sending my approval to multiple people. Only a handful are getting it. how do i check their flow level 1 and 2 subscriptions?

It was something the IT guy had to do, he had admin access and was able to go into my account and turn on/off subscriptions. 

I am now receiving the error when trying to approve/reject a flow with comments.  I am using the flow account that is part of our corporate account.  Would I still need to check with IT to reset the flow account as suggested in one of the posts in order to clear this error?

This is an issue in our tenant as well - it works in Outlook Online (OWA) but not the client. There's no consistency in licensing in our case so I'm putting in a support ticket with Microsoft. My initial guess is there's something that needs to be reset in the Outlook client since it works online using "The new Outlook."

WillPage
Memorable Member
Memorable Member

I'm also experiencing this issue.

Microsoft support confirms this is a known issue that the Outlook client product team is working on with anticipation of it being fixed by July 20th.

cseaton
Frequent Visitor

I'm having this error as well. I have a SharePoint calendar that the whole company uses to request and document their personal time off. When trying to select an approve or reject option and clicking submit, we get this error. This JUST started happening. I will say, I am able to approve or reject these approval requests using the Flow app on my phone.

 

However, Management isn't happy about this right now... The 20th can't come soon enough. =(

Is it still not working for people? Or do I need to do something to initiate a fix?


@vwyankee wrote:

Microsoft support confirms this is a known issue that the Outlook client product team is working on with anticipation of it being fixed by July 20th.


While I was on vacation last week I received this update from MS Support:

 

Thank you for contacting Microsoft Support. My name is Nandini Kumar.  I am the Support Professional who will be working with you on this Service Request.

 
As discussed before, I’m writing to update you with the latest information regarding the fix deployment.

 

Fix was expected to deploy to Insider ring by 15th July – 20th July however, there has been a change in deployment and should be in Production after 29th July.

 

I’d request you to check after 29th of this Month, if issue persists, please reply to this email so that we can get the issue resolved for you.

 

Apologies for the extended deadline and we appreciate your time and patience with us.

 

Thank you for contacting Microsoft technical support!

Thanks for the update! I know I can get them to work properly using the Flow app, but there is no way I'm going to be able to talk my managers into doing that..

Anonymous
Not applicable

Surprised this problem isn't listed in the Office 365 Admin Center.

We have had a couple of people report the issue over the last couple of days. Good to know OWA is the workaround and that an update is coming for the Desktop App shortly.

Following this as my customers are experiencing this same issue. They are happy to use webmail for now but it's not ideal, fingers crossed for a fix soon.

Anonymous
Not applicable

Do you know if the ETA for this fix still for today 7/29/19? @vwyankee 

Helpful resources

Announcements

Celebrating the May Super User of the Month: Laurens Martens

  @LaurensM  is an exceptional contributor to the Power Platform Community. Super Users like Laurens inspire others through their example, encouragement, and active participation. We are excited to celebrated Laurens as our Super User of the Month for May 2024.   Consistent Engagement:  He consistently engages with the community by answering forum questions, sharing insights, and providing solutions. Laurens dedication helps other users find answers and overcome challenges.   Community Expertise: As a Super User, Laurens plays a crucial role in maintaining a knowledge sharing environment. Always ensuring a positive experience for everyone.   Leadership: He shares valuable insights on community growth, engagement, and future trends. Their contributions help shape the Power Platform Community.   Congratulations, Laurens Martens, for your outstanding work! Keep inspiring others and making a difference in the community!   Keep up the fantastic work!        

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!    

Welcome to the Power Automate Community

You are now a part of a fast-growing vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun.   Now that you are a member, you can enjoy the following resources:   Welcome to the Community   News & Announcements: The is your place to get all the latest news around community events and announcements. This is where we share with the community what is going on and how to participate.  Be sure to subscribe to this board and not miss an announcement.   Get Help with Power Automate Forums: If you're looking for support with any part of Power Automate, our forums are the place to go. From General Power Automate forums to Using Connectors, Building Flows and Using Flows.  You will find thousands of technical professionals, and Super Users with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Power Automate community forums. Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered. Galleries: The galleries are full of content and can assist you with information on creating a flow in our Webinars and Video Gallery, and the ability to share the flows you have created in the Power Automate Cookbook.  Stay connected with the Community Connections & How-To Videos from the Microsoft Community Team. Check out the awesome content being shared there today.   Power Automate Community Blog: Over the years, more than 700 Power Automate Community Blog articles have been written and published by our thriving community. Our community members have learned some excellent tips and have keen insights on the future of process automation. In the Power Automate Community Blog, you can read the latest Power Automate-related posts from our community blog authors around the world. Let us know if you'd like to become an author and contribute your own writing — everything Power Automate-related is welcome.   Community Support: Check out and learn more about Using the Community for tips & tricks. Let us know in the Community Feedback  board if you have any questions or comments about your community experience. Again, we are so excited to welcome you to the Microsoft Power Automate community family. Whether you are brand new to the world of process automation or you are a seasoned Power Automate veteran - our goal is to shape the community to be your 'go to' for support, networking, education, inspiration and encouragement as we enjoy this adventure together.     Power Automate Community Team

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp  

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Users online (2,894)