The flow triggers when a response is added to a list. It then gets the item details, as well as a list of branch managers. It then compares the responders location to the list of branch managers, determining who their manager is. Finally it sends an email approval to their manager. That works fine, no issues there.
The problem is that when the Approval email is received, you can't approve or reject it due to the error message.
I've tried using Start and Wait for Approval (both v1 and v2).
@Anonymous wrote:1907?
Office version:
If you can't update manually from the "Office Account" area of the backstage (clicking File in Outlook or any other Office app) you'll need to get help from your IT dept. I confirmed it doesn't work today with version 1906 and am making the update now.
@vwyankee wrote:
@Anonymous wrote:1907?
Office version:
If you can't update manually from the "Office Account" area of the backstage (clicking File in Outlook or any other Office app) you'll need to get help from your IT dept. I confirmed it doesn't work today with version 1906 and am making the update now.
It's working for our users now with version 1907. Funny thing is since opening this ticket I've moved to using Outlook online and now prefer it over the client with all the extra features and updates it's getting! 
...and now another broken part of the approval Flow...
I just found today that now the comments for an approval aren't being written correctly so when you approve (or if you try to write the value of the approval comments) the result for the comments is: {{approve.value}} instead of whatever the comments are. Tested with multiple Flows and the out of the box request sign-off Flow and the issue persists there as well. Microsoft breaking things in Flow once again... Here are the examples and maybe it's limited to my tenant... I'm so excited to put in yet another support ticket with MS. 
My comments are still working on 1907 - also still working if the outcome is reject, and if I put the approval comments into an email
@rsparks wrote:My comments are still working on 1907 - also still working if the outcome is reject, and if I put the approval comments into an email
Thanks for sharing that. I've actually found this is flipped from the issue for this thread, as it's not working when taking action from Outlook online only and works in the client or Flow approval center. No need to continue on this thread since it's a different issue - don't want to muddy the waters on the context. 🙂
Hello all,
I have the same issue described here today where while working on a migration project from 2007 into Online I tryed to replicate the approval functionality and just created a simple Approval Flow for new items added to a SharePoint List and when I try to approve or reject it through Outlook or OWA by clicking on the Approve or Reject buttons the only thing I see is a message that reads "An error occurred. Please try again later" as shown in the screenshot below.
My version of Outlook is 1908 (Build 11929.20300)
Approving or Rejecting the flow using Flow Approvals Center inside of O365 does work.
I already saw this is a common issue with lower version of Outlook but not with this one, any help would be appreciated.
Thanks.
Salvador Rodriguez.
I have been having the same issue for the last day...
Hi All,
Apology has this problem solved? My company has been using the flow for a few month and only now received this error. Our outlook version is 2102. I was looking through forum looking for a solution and i stumble into this thread of discussion but doesn't seem to understand what to do.
Appreciate advice.
Thank You and Best Regards,
Hakim
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