cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
rsparks
Helper V
Helper V

"An error occurred. Please try again later." message when trying to respond to an Approval email

The flow triggers when a response is added to a list. It then gets the item details, as well as a list of branch managers. It then compares the responders location to the list of branch managers, determining who their manager is. Finally it sends an email approval to their manager. That works fine, no issues there.

 

The problem is that when the Approval email is received, you can't approve or reject it due to the error message.

 

I've tried using Start and Wait for Approval (both v1 and v2).

1.PNG
2.PNG

3.PNG

49 REPLIES 49
ahohman
Helper III
Helper III

I've had this happen to several users recently. But since it's 2023, I see this is an old discussion and it should be resolved by Microsoft already.  Anyone else still experiencing this?

firthk
Regular Visitor

I've had this happening as well. It started only with the Outlook desktop application, but I just now got the same error within the Outlook Web Application. Guess it's time to open a ticket with MS.

Hi Firthk,

Did you find a solution to your issue? I'm experiencing the same on the Outlook desktop app 2019.

 

Thanks,

Nuwan

firthk
Regular Visitor

I haven't found a solution yet. I did only get the error one time within the Web Application. I've been using that as my "go to" workaround, as I've found nothing of use from Microsoft. I haven't had a chance to open a ticket yet. Going straight to the My Approvals link from the Power Automate dashboard is also an option, but that currently has issues too, with the detail from the task being cut off.

Thanks for the prompt response. I upgraded one of the PCs to Office 365 and it worked perfectly in Outlook. But most of our team members are still on Office 2019 and will need to find a solution. We will use power automation dashboard in the meantime. 

firthk
Regular Visitor

You might check this article, issue 2, to see if it is the problem in your tenant. It was not in ours. Issues with Flow Approval Emails in Outlook Desktop and Web 

Hi,

I had this happening with 2 users.  I found out that both users had Outlook that was way out of date.  The one user also hadn't logged off his computer in nearly a year (crazy!).  As a test, I had them go to OWA and attempt to approve a workflow item.  That worked.  So, I knew it had to be their outdated systems.  After IT Support upgraded them everything worked fine.  Maybe that helps you??

Thanks. I've checked it too, but it's not the issue for us. It could be the Office 2019.

Thanks. That sounds crazy. These systems get updates monthly.

GiL_BeSt
Frequent Visitor

I’m going crazy. Apparently, Outlook 2019 in the volume license version does not get this update. The volume license version has version 1808 Build 10396.20023 from March 2023 according to this website (https://learn.microsoft.com/de-de/officeupdates/update-history-office-2019) and the retail version has 2302 Build 16130.20332

This means that Power Automate - which is definitely more of a business service - is not fixed in the volume license version, which is used exclusively by business customers - but it is fixed in the retail version for end customers.

I’m freaking out!

Helpful resources

Announcements

Are you ready to SUIT UP and become a Super User? Find out how TODAY!

We can’t imagine our communities without the amazing work of our Super Users! They are the most active members of our community, offering incredible solutions, providing answers to questions across the forum, and working closely with the Microsoft Power Platform Community team to find new ways to engage our communities around the world.   If you are interested in becoming a Super User, today at #MPPC23, we annoucned a new way for you to “SUIT” up and earn your Super User badge! The new “Super User in Training” initiative is a great way for you to begin building your solution rate, engage with other community members, and find out what it takes to truly be SUPER.   Become a “super solver” across the Power Platform communities, whether you’re an expert in Power Apps or just getting started with Power Pages. No matter where you are on your Power Platform journey, we are here to encourage YOU to discover YOUR superpower! Don't sell your self short, even as a newcomer to Power Platform or Dynamics 365 you are on a journey of discovery.  In fact in my experience people that are just starting out are often the ones that can solve some of the  most challenging problems because the research they are doing to get ramped up is exactly what the person asking for help is seeking!   Find out more about the SUIT program for “Super Users in Training” at the Power Platform Community Lounge at #MPPC23. Not at the Conference, just click this link to find out how to sign up today: aka.ms/suit

Back to Basics: Tuesday Tip #2: All About Community Ranks

This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!   Have you ever wondered how your fellow community members earn the different ranks available? What is the difference between an Advocate and a Helper, a Solution Sage and a Community Champion? In today's #TuesdayTip, we share the secrets and tips to help YOU keep your ranking growing--and why it's so important to our communities. What are community ranks? - Power Platform Community (microsoft.com)   Get the details in this Knowledge Base article that shows you what ranks are, how they are achieved, and what they mean to you as you engage with other community members on a regular basis. Once you start your journey in the community, ranking up, you'll find the benefits. So get busy with those kudos, solutions, and more! We can't wait to see how you rank!That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we continue to get "Back to Basics."

It's #MPPC23 Week! Check Out the Community Sessions and Events Happening in Vegas

After all the planning and preparing, the annual Microsoft Power Platform Conference is finally here! We are excited to see so many of our community in Las Vegas this week. To help make sure you don't miss any of the workshops, sessions, and events we have planned, make sure to check out this handy Community One-Sheet, and download the pdf today! Make sure to stop by the Community Lounge to meet @hugobernier, @EricArcher, @heaher_italent, and @AshleyFelts from our team!    

Join Us for the First-Ever Biz Apps Community User Group Meeting: Live from MPPC23

      Join us for the first-ever the Biz Apps Community User Group meeting live from the Power Platform Conference! This one hour user group meeting is all about discovering the value and benefits of User Groups! Discover how you can find a group in your local area or about specific topics where you can learn new skills and meet like-minded people as a user group member.   Hear from User Group leaders about why they do what they do and what resources they receive to help them succeed as community ambassadors. If you have never attended a User Group meeting before, this will be a great introduction! We hope you are inspired to find a group that meets your unique interests!   October 5th at 2:15 pm Pacific time   If you're attending #MPPC23 in Las Vegas, join us in person! Find out more here: https://powerplatformconf.com/#!/session/Biz%20Apps%20Community%20User%20Group%20Meeting%20-%20Live%20from%20MPPC/6172   Not at MPPC23? Attend vvirtually by registering here: https://aka.ms/MPPCusergroupmeeting2023    If you can't attend this meeting live, don't worry! We will record this meeting and share it with the Community at powerusers.microsoft.com 

Back to Basics: Tuesday Tip #1: All About YOUR Community Account

We are excited to kick off our new #TuesdayTIps series, "Back to Basics." This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     This Week's Tips: Account Support: Changing Passwords, Changing Email Addresses or Usernames, "Need Admin Approval," Etc.Wondering how to get support for your community account? Check out the details on these common questions and more. Just follow the link below for articles that explain it all.Community Account Support - Power Platform Community (microsoft.com)   All About GDPR: How It Affects Closing Your Community Account (And Why You Should Think Twice Before You Do)GDPR, the General Data Protection Regulation (GDPR), took effect May 25th 2018. A European privacy law, GDPR imposes new rules on companies and other organizations offering goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. GDPR applies no matter where you are located, and it affects what happens when you decide to close your account. Read the details here:All About GDPR - Power Platform Community (microsoft.com)   Getting to Know You: Setting Up Your Community Profile, Customizing Your Profile, and More.Your community profile helps other members of the community get to know you as you begin to engage and interact. Your profile is a mirror of your activity in the community. Find out how to set it up, change your avatar, adjust your time zone, and more. Click on the link below to find out how:Community Profile, Time Zone, Picture (Avatar) & D... - Power Platform Community (microsoft.com)   That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we get "Back to Basics."

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

Users online (2,400)