Showing results for 
Search instead for 
Did you mean: 
Helper I
Helper I

"Link to Item" not working error cannot find ClientRequestId or ServiceRequestId

I have created a simple flow triggered from a PowerApp. It simply sends an approver a link to the item to review it so they can put it in production/approve it. I use the  "Link to Item" in the Email and when users click on it the SharePoint list comes up and the correct Item Name is in the title but the item fails to load into the form and I get the following error:

The specified record was not found. Server Response: ItemMaster failed: Could not find field. clientRequestId: 61ff1b8d-6a44-4f55-9d51-88602151f2f4 serviceRequestId: 61ff1b8d-6a44-4f55-9d51-88602151f2f4


I completely deleted my flow and created a brand new one based on solutions I have read in here. Some people say this fixes this issue and unfortunately it does not fix mine. And solutions? I couldn't find any on this forum...New Item workflowNew Item workflow

Super User
Super User


Can you tell me what data is being supplied by PowerApps?  Are you using a filer query inside of your Get items action.  Also, I suspect that you should be using Get Item rather than Get Items but you'll need to provide the list item ID.





If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.


Scott, I really appreciate your response. I did just re-work my PowerAutomate to use "Get Item" as you suggested. I was really hoping that would resolve it. I am passing 2 variables, status of the request and the ID of the current item. I created 2 variables and assigned the passed information to each variable. I then semd myself a DEBUG Email to confirm both values are successfully being passed. They are. Initially, they were not. Sadly with all of these changes, I am still getting the exact same result.ApproveRejectNewItemRequest workflowApproveRejectNewItemRequest workflow

I am so sorry, that image is the stste before I reworked it based on your feedback. The one here is the new one with still the same results unfortunately...ApproveRejectNewItemRequest Version 2.0ApproveRejectNewItemRequest Version 2.0

Helpful resources

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

New Ideas Forum MPA.jpg

A new place to submit your Ideas for Power Automate

Announcing a new way to share your feedback with the Power Automate Team.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

365 EduCon 768x460.png

Microsoft 365 EduCon

Join us for two optional days of workshops and a 3-day conference, you can choose from over 130 sessions in multiple tracks and 25 workshops.

Users online (4,807)