"Send email with option": how it works?

[mmangiante]

Hello,

I'd like to use the action "Send email with option" but I have no clear understanding in how it works; I created the action, set 3 options and then tried it in a flow, but what to do after the user receive the mail and click on one of the options?

I tried to add a condition, but it seems that with condition you can have only 2 cases.

What I want, or, I'd like to do, is to send a different mail for every different selection after the user replied with the option that he choose: is this the behaviour the this type of action has?

Thanks in advance for your help.

--

Regards,

Marco Mangiante

[v-yamao-msft · Accepted solution]

Hi Mmangiante,

After the action “send an email with options”, you could add conditions and other actions. I have created a flow to create an item in SharePoint list when the selected option is equal to “Choice1”. The flow looks like below:

Then I created a flow to send a different email after the user replied with the option that has been chosen. Below is the screenshot of the flow configuration and run status:

Hope this can be a reference for you.

Best regards,
Mabel Mao

[mmangiante]

Hello @v-yamao-msft

first, thanks a lot for your fantastic support I used previously the condition action with approval email and so I thought that it worked only for 2 conditions and not understand the great power of condition option.

I'll give it a try and let you know.

--
Regards,

Marco Mangiante

[MrBan]

Hello. Could you help me this problem?

I created a Microsoft form with 2 items (2 options)

If users select 1 option, an email will be sent to the first email address. And similar to 2nd option. (2 different emails)

How can do that in microsoft flow?

Thanks in advance for your help.

[Bizzo]

In case someone finds this later, I'd recommend doing this with a switch statement instead of having nested conditions. Looks like the switch statement was released a couple weeks after Mabel first replied.

https://flow.microsoft.com/en-us/blog/search-by-service/

[Sim123]

Hey Mabel, is it possible to get the email responses populated in an excel spreadsheet?

[JnJPA]

Yes , You can save the response in Excel.

User User Response to save in Excel File.

Remember to find next empty row in Excel.