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Helper V
Helper V

"Send email with option": how it works?

Hello,

 

I'd like to use the action "Send email with option" but I have no clear understanding in how it works; I created the action, set 3 options and then tried it in a flow, but what to do after the user receive the mail and click on one of the options?

 

I tried to add a condition, but it seems that with condition you can have only 2 cases.

 

What I want, or, I'd like to do, is to send a different mail for every different selection after the user replied with the option that he choose: is this the behaviour the this type of action has?

 

Thanks in advance for your help.

 

 

--

Regards,

 

Marco Mangiante

1 ACCEPTED SOLUTION

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Community Support
Community Support

Re: "Send email with option": how it works?

Hi Mmangiante,

 

After the action “send an email with options”, you could add conditions and other actions. I have created a flow to create an item in SharePoint list when the selected option is equal to “Choice1”. The flow looks like below:

option2.PNG

option1.PNG.jpg

 


Then I created a flow to send a different email after the user replied with the option that has been chosen. Below is the screenshot of the flow configuration and run status:

option4.PNG

option3.PNG


Hope this can be a reference for you.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Highlighted
Community Support
Community Support

Re: "Send email with option": how it works?

Hi Mmangiante,

 

After the action “send an email with options”, you could add conditions and other actions. I have created a flow to create an item in SharePoint list when the selected option is equal to “Choice1”. The flow looks like below:

option2.PNG

option1.PNG.jpg

 


Then I created a flow to send a different email after the user replied with the option that has been chosen. Below is the screenshot of the flow configuration and run status:

option4.PNG

option3.PNG


Hope this can be a reference for you.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Helper V
Helper V

Re: "Send email with option": how it works?

Hello @v-yamao-msft

first, thanks a lot for your fantastic support Smiley Very Happy I used previously the condition action with approval email and so I thought that it worked only for 2 conditions and not understand the great power of condition option.

I'll give it a try and let you know.


--
Regards,

 

Marco Mangiante

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New Member

Re: "Send email with option": how it works?

Hello. Could you help me this problem?

I created a Microsoft form with 2 items (2 options)

If users select 1 option, an email will be sent to the first email address. And similar to 2nd option. (2 different emails)

How can do that in microsoft flow?

Thanks in advance for your help.

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Kudo Kingpin
Kudo Kingpin

Re: "Send email with option": how it works?

In case someone finds this later, I'd recommend doing this with a switch statement instead of having nested conditions. Looks like the switch statement was released a couple weeks after Mabel first replied.

 

https://flow.microsoft.com/en-us/blog/search-by-service/

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