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mmangiante
Level 8

"Send email with option": how it works?

Hello,

 

I'd like to use the action "Send email with option" but I have no clear understanding in how it works; I created the action, set 3 options and then tried it in a flow, but what to do after the user receive the mail and click on one of the options?

 

I tried to add a condition, but it seems that with condition you can have only 2 cases.

 

What I want, or, I'd like to do, is to send a different mail for every different selection after the user replied with the option that he choose: is this the behaviour the this type of action has?

 

Thanks in advance for your help.

 

 

--

Regards,

 

Marco Mangiante

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: "Send email with option": how it works?

Hi Mmangiante,

 

After the action “send an email with options”, you could add conditions and other actions. I have created a flow to create an item in SharePoint list when the selected option is equal to “Choice1”. The flow looks like below:

option2.PNG

option1.PNG.jpg

 


Then I created a flow to send a different email after the user replied with the option that has been chosen. Below is the screenshot of the flow configuration and run status:

option4.PNG

option3.PNG


Hope this can be a reference for you.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Community Support Team
Community Support Team

Re: "Send email with option": how it works?

Hi Mmangiante,

 

After the action “send an email with options”, you could add conditions and other actions. I have created a flow to create an item in SharePoint list when the selected option is equal to “Choice1”. The flow looks like below:

option2.PNG

option1.PNG.jpg

 


Then I created a flow to send a different email after the user replied with the option that has been chosen. Below is the screenshot of the flow configuration and run status:

option4.PNG

option3.PNG


Hope this can be a reference for you.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

mmangiante
Level 8

Re: "Send email with option": how it works?

Hello @v-yamao-msft

first, thanks a lot for your fantastic support Smiley Very Happy I used previously the condition action with approval email and so I thought that it worked only for 2 conditions and not understand the great power of condition option.

I'll give it a try and let you know.


--
Regards,

 

Marco Mangiante

MrBan
Level: Power Up

Re: "Send email with option": how it works?

Hello. Could you help me this problem?

I created a Microsoft form with 2 items (2 options)

If users select 1 option, an email will be sent to the first email address. And similar to 2nd option. (2 different emails)

How can do that in microsoft flow?

Thanks in advance for your help.

Bizzo
Level 8

Re: "Send email with option": how it works?

In case someone finds this later, I'd recommend doing this with a switch statement instead of having nested conditions. Looks like the switch statement was released a couple weeks after Mabel first replied.

 

https://flow.microsoft.com/en-us/blog/search-by-service/

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