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Hou_Ket
New Member

"When a new email arrives in a shared mailbox (V2)" trigger only working for some emails

Hi there,

 

I am designing a fairly straight forward flow (using Power Automate web), whereby when emails that meet a specific set of criteria arrives at a shared mailbox, the attachments are downloaded and stored in a folder in Sharepoint.

 

The emails are generated by another system, which means that sometimes a few emails arrive at the exact same time into the shared mailbox. The issue I have is that when that occurs, the flow only runs for the first of the emails in that batch that are received in the same time, and ignores the rest.

 

Hou_Ket_1-1655863400078.png

 

My trigger is fairly straight forward, using the When a new email arrives in a shared mailbox (V2) trigger with the following parameters:

  • Folder: Inbox
  • From: recipient
  • Only with attachments: Yes
  • Include attachments: Yes
  • Subject Filter: one word

I have tried inputting information into the To field, and leaving it blank, both yield the same results. 

 

When running manual tests (send a new email in your inbox to trigger it), the flows run fine, pretty much instantaneously. Out of test mode, I notice that there is a delay for the flow to be triggered, sometimes up to 15 minutes (for the ones that came through). 

 

The concurrency settings are left as default. When checking the run history, there are no signs of triggers being skipped.

 

Anyone able to assist with this? Thanks in advance!

 

Regards,
Tang

1 ACCEPTED SOLUTION

Accepted Solutions
365-Assist
Multi Super User
Multi Super User

Correct. On a free plan it will only run once (one email) per 15 minutes and therefore will not pick up any additional emails in that  that time frame.

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Please Accept as Solution if it solves your question. Or just give it a Thumbs Up if it is helpful as can help others.

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Regards
Darren Lutchner - 365 Assist

View solution in original post

9 REPLIES 9
365-Assist
Multi Super User
Multi Super User

Try turning on the Concurrency Control in the Trigger Settings. This will allow the flow to run multiple times.

365Assist_0-1655873786769.png


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Please Accept as Solution if it solves your question. Or just give it a Thumbs Up if it is helpful as can help others.

Subscribe: https://www.youtube.com/channel/UCFpvUlpx84FuIPOdInGKMTw
Twitter: https://twitter.com/assist_365

Regards
Darren Lutchner - 365 Assist

Hou_Ket
New Member

Hi Darren,

 

Thank you for your prompt response. Apologies I should have been clearer, I need the flow to trigger for every email that meets the criteria, not the other way around. I have concurrency settings set to default.

 

Thanks,

Tang

365-Assist
Multi Super User
Multi Super User

No it was my wording that was incorrect. Try turning on Concurrency and set Degree of Parallelism. 

Hou_Ket
New Member

oh thanks, I've just tried that, I will report back tomorrow if it works (the emails only comes through late evening). Thanks again!

Hou_Ket
New Member

Hi Darren,

 

Good morning! Unfortunately changing the concurrency settings produced the same results, some emails were still missed. 

 

Hou_Ket_0-1655938867178.png

 

Of the emails that came through, the ones highlighted in the red boxes below are the ones that triggered the flow. (not sure why the 4:57PM ones weren't triggered).

 

Hou_Ket_0-1655939564452.png

In Power Automate, these are the times the flow were triggered, in response to the emails that were received. Once again, there is a noticeable lag between when an email arrives in the shared mailbox, to when the flow is triggered.

 

Hou_Ket_1-1655939724580.png

Any ideas?

 

Thanks,

Tang

 

365-Assist
Multi Super User
Multi Super User

Are you using a free plan: According to MS 

"your flows may run every 15 minutes if you’re on the Free license plan. On the Free plan, if a cloud flow is triggered less than 15 minutes after its last run, it’s queued until 15 minutes have elapsed."

Troubleshoot common issues with triggers - Power Automate | Microsoft Docs

 


---------------------------------------------------
Please Accept as Solution if it solves your question. Or just give it a Thumbs Up if it is helpful as can help others.

Subscribe: https://www.youtube.com/channel/UCFpvUlpx84FuIPOdInGKMTw
Twitter: https://twitter.com/assist_365

Regards
Darren Lutchner - 365 Assist

 

 

 

Hou_Ket
New Member

Hi Darren,

 

Yes I'm on the free plan. The flow should still be triggered though right, just that it will be queued for 15 minutes before it is run?

 

Thanks,

Tang

365-Assist
Multi Super User
Multi Super User

Correct. On a free plan it will only run once (one email) per 15 minutes and therefore will not pick up any additional emails in that  that time frame.

---------------------------------------------------
Please Accept as Solution if it solves your question. Or just give it a Thumbs Up if it is helpful as can help others.

Subscribe: https://www.youtube.com/channel/UCFpvUlpx84FuIPOdInGKMTw
Twitter: https://twitter.com/assist_365

Regards
Darren Lutchner - 365 Assist

Hou_Ket
New Member

Hi Darren,

 

No worries thank you for the clarification. I'll seek other ways for the automation of my process.


Have a good evening!

 

Regards,
Tang

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