Adaptive cards in Teams

[aurlho]

Hello guys,

Actually my problem is how to retrieve information from user chatting with my bot (if the dynamic variable cannot be retrieved via the previous action).

For example, my use case is as follows: when a ticket is created on Freshdesk with the status "Urgent", an adaptive card is sent to a Teams channel.
I would like to display the Office 365 name (in Freshdesk you juste have an ID, and not the name, surname....) of the user who created the ticket on this card.

What can I do to retrieve office user information ? "Get user profile" ? 

Regards

[renatoromao · Accepted solution]

Hi @aurlho ,

You can see this post: Getting User Details To Use In Power Virtual Agents In Teams (microsoft.com)

And send this information to your workflow to create a Freshdesk ticket and send an adaptive card to the Teams channel.

[aurlho]

Hi @Renato , 

Thank you, I followed the link and all the variables (name, first name, mail ...) seem to be recovered.
But for the moment I can not use the variables in my freshdesk flow 😞 

[renatoromao]

Hi @aurlho ,

Follow the link below at the topic called "Customize Greeting Scenario 2 (Office365)".

After the action called "Get user profile" you can use the User Email to use inside the Freshdesk action.

[aurlho]

User Email to use inside the Freshdesk action must to be in dynamic variable (with Office), isn't it ?

What's the UPN ?

[renatoromao]

@aurlho ,

If you follow this way, you need to create another workflow that gets the user properties (like Email) and stores inside the variable in your chatbot, and after sending to this workflow to create a ticket inside the Freshdesk.

If you want to create only one workflow, you need to create actions to get the Office 365 properties following our conversation above.