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Leeyong88
Advocate II
Advocate II

Add Author and BOT response if conversation dropped

Hi, 

 

I have some general questions about PVA:-

 

1. How can I share my designed Topics to my colleague? So that they have same author right to edit the content?

2. When user interact with BOT,in the half way he away. Does the BOT response (as per designed topics) after he come back and continue his conversation? How long BOT will dropped the conversation if no response? Anywhere I can check the setting?

 

Thanks for guidance!!

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @Leeyong88 ,

 

1- It's not available yet, but maybe this month will be available.

https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/multiple...

 

2- The user ends the chat session.
When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

https://docs.microsoft.com/en-us/power-virtual-agents/analytics-billed-sessions#definition-of-a-bill...

 

I already submitted an idea to maintain or to recover the chatbot history, you can vote here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-...

 

 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @Leeyong88 ,

 

1- It's not available yet, but maybe this month will be available.

https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/multiple...

 

2- The user ends the chat session.
When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

https://docs.microsoft.com/en-us/power-virtual-agents/analytics-billed-sessions#definition-of-a-bill...

 

I already submitted an idea to maintain or to recover the chatbot history, you can vote here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-...

 

 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

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