cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ynijsen
New Member

Admin center bug when creating a support ticket

We discovered a bug in the PVA chatbot which we would like to report through the Power platform admin center.

Except there is a bug in the bug report that prevents us from doing so.

 

Where could we report this admin center bug?

 

When creating a support request at https://admin.powerplatform.microsoft.com/support

we get a message with the text: "There is a problem with submitting your request. Please go back to Home Page and try again later."

 

The chrome devtools show that this request fails:

https://admin.powerplatform.microsoft.com/api/SupportTickets

With HTTP status: HTTP/1.1 500 Internal Server Error

 

The response payload is:

{"error":{"namespace":"SupportTicketHelper","code":"TicketCreationException","message":"Ticket creation failed with an unhandled exception","innerError":{"namespace":"ServicePlatform","code":"UnknownError","innerError":{"namespace":"ServicePlatform","code":"UnknownError"}}}}

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks. I've posted the bug in https://powerusers.microsoft.com/t5/General/404-error-on-shell-json-resource/m-p/733879#M1533

 

Could you also report the admin center support request bug on my behalf.

 

Thanks,

Yuri...

View solution in original post

4 REPLIES 4
renatoromao
Super User
Super User

Hi @ynijsen 

 

You can report PVA issues inside the PVA support: https://powervirtualagents.microsoft.com/en-us/support

 

Regarding your issue, maybe in some hours will stay fixed again.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks, we started our journey there.

At the bottom of the page you have the option to create a support ticket:

ynijsen_0-1604052249317.png

 

And that link redirects you to the admin center to create a support ticket.

During the last 24 hours there hasn't been a change in the ability to file a support ticket there. 

 

 

Oh no 😞

So, send your issue here, I can report directly to the PVA team this issue.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks. I've posted the bug in https://powerusers.microsoft.com/t5/General/404-error-on-shell-json-resource/m-p/733879#M1533

 

Could you also report the admin center support request bug on my behalf.

 

Thanks,

Yuri...

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

Users online (3,503)