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ynijsen
New Member

Admin center bug when creating a support ticket

We discovered a bug in the PVA chatbot which we would like to report through the Power platform admin center.

Except there is a bug in the bug report that prevents us from doing so.

 

Where could we report this admin center bug?

 

When creating a support request at https://admin.powerplatform.microsoft.com/support

we get a message with the text: "There is a problem with submitting your request. Please go back to Home Page and try again later."

 

The chrome devtools show that this request fails:

https://admin.powerplatform.microsoft.com/api/SupportTickets

With HTTP status: HTTP/1.1 500 Internal Server Error

 

The response payload is:

{"error":{"namespace":"SupportTicketHelper","code":"TicketCreationException","message":"Ticket creation failed with an unhandled exception","innerError":{"namespace":"ServicePlatform","code":"UnknownError","innerError":{"namespace":"ServicePlatform","code":"UnknownError"}}}}

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks. I've posted the bug in https://powerusers.microsoft.com/t5/General/404-error-on-shell-json-resource/m-p/733879#M1533

 

Could you also report the admin center support request bug on my behalf.

 

Thanks,

Yuri...

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4 REPLIES 4
renatoromao
Super User
Super User

Hi @ynijsen 

 

You can report PVA issues inside the PVA support: https://powervirtualagents.microsoft.com/en-us/support

 

Regarding your issue, maybe in some hours will stay fixed again.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks, we started our journey there.

At the bottom of the page you have the option to create a support ticket:

ynijsen_0-1604052249317.png

 

And that link redirects you to the admin center to create a support ticket.

During the last 24 hours there hasn't been a change in the ability to file a support ticket there. 

 

 

Oh no 😞

So, send your issue here, I can report directly to the PVA team this issue.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks. I've posted the bug in https://powerusers.microsoft.com/t5/General/404-error-on-shell-json-resource/m-p/733879#M1533

 

Could you also report the admin center support request bug on my behalf.

 

Thanks,

Yuri...

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