Is it possible to allow customer to send multiple lines message ? For example with a multiline text box component.
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Yes, but this can be achieved by using Adaptive cards via bot framework composer integration with PVA
You can mark the input text control to have a multi-line input e.g. you want to collect comments
Read more about the integration here ->
For adaptive card, you can view them in the adaptive card playground
If it answers your question, then please mark this as a solution for the benefits of others.
As we talked in this article here (Solved: Re: I don't see "Open in Bot Framework" when in an... - Power Platform Community (microsoft....), you need a premium license to use Bot Composer
See call out in docs: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer