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aMesquita
Advocate I
Advocate I

Allow customer to send multiple lines message

‎12-24-2020 02:13 AM

Hello,

Is it possible to allow customer to send multiple lines message ? For example with a multiline text box component.

Regards

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renatoromao
Super User
Super User

‎01-21-2021 01:05 PM

Hi @aMesquita ,

 

The PVA team made some updates to fix this issue.

 

Can you please check if you can see the "Open in Bot Framework" button in your PVA now?

 

You should see it on the portal if you have full Prod or full Trial license. Thanks for flagging the issue and letting us know ASAP!


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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Message 13 of 14
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nmk
Resolver I
Resolver I

‎12-24-2020 02:31 AM

Yes, but this can be achieved by using Adaptive cards via bot framework composer integration with PVA


You can mark the input text control to have a multi-line input e.g. you want to collect comments

 

Read more about the integration here -> 

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer

 

For adaptive card, you can view them in the adaptive card playground

https://adaptivecards.io/designer/

 

If it answers your question, then please mark this as a solution for the benefits of others.

 

Message 2 of 14
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nmk
Resolver I
Resolver I
In response to nmk

‎12-24-2020 02:34 AM

Please note that currently, this feature is in preview only.

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aMesquita
Advocate I
Advocate I
In response to nmk

‎12-24-2020 06:51 AM

Hi nmk,

Thank you for your reply.

I don't have access to "Open in Bot Framework". Do you know why ?

Thanks

2020-12-24_15h48_48.png

Message 4 of 14
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nmk
Resolver I
Resolver I
In response to aMesquita

‎12-24-2020 07:02 AM

Do you have a PVA for web license? or using PVA for Team? 

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renatoromao
Super User
Super User

‎12-24-2020 09:23 AM

Hi @aMesquita ,

 

The Microsoft team are investigating this issue, we are saw on the last week this problem. I will maintain you informed.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
Message 6 of 14
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aMesquita
Advocate I
Advocate I
In response to renatoromao

‎01-04-2021 02:27 AM

Hi @renatoromao 

There is still no news for a possible fix to this problem?

Thanks

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renatoromao
Super User
Super User

‎01-04-2021 02:33 AM

hi @aMesquita ,

 

Not yet, they are working on it yet.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
Message 8 of 14
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nmk
Resolver I
Resolver I

‎01-04-2021 10:14 PM

 @aMesquita 

Hi,

I don't see any issues with mine. I never had any issues. Is it region specific?

 

nmk_0-1609827117927.png

 

I would advise you to raise a ticket with Microsoft.

 

 

 

 

 

Message 9 of 14
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renatoromao
Super User
Super User

‎01-20-2021 11:56 AM

Hi @aMesquita / @nmk ,

 

As we talked in this article here (Solved: Re: I don't see "Open in Bot Framework" when in an... - Power Platform Community (microsoft....), you need a premium license to use Bot Composer
See call out in docs: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
Message 10 of 14
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