Authoring canvas error: Something Went Wrong Please try again or refresh your browser reload

[agentpurpletie]

Hi,

I've found a bug. Every time I open this topic, I get the same error screen. I've cleared all of my cache and browsing history, fully signed out of office 365, restarted my computer - still get the same error. I've accessed via teams, and I've accessed via teams online - same error. 

This topic took 4 hours to write. I'm launching it today. I will need to recreate it, I'm assuming. This is really unfortunate. 

The error message popped up while I was saving the canvas, and I believe it saved the error, and now I will never be able to get back to the canvas without recreating it, unless magically some beautiful minds from Microsoft take pity on me and resolve the bug. 

Thanks,
Karen

[agentpurpletie]

To add, this error screen prevents me from accessing the author canvas, and I have no way of clearing the author canvas. 

I have also tried having someone else access the topic, running topic checker from another topic into this one - and I still get this error screen when I try to open the author canvas for this topic.

[renatoromao]

Hi @agentpurpletie ,

Did you solve your issue?

If no, I recommend you to open a ticket inside the Microsoft support, they can investigate internally your topic issue: http://powervirtualagents.microsoft.com/en-us/support