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Frequent Visitor

Bot creation: General Ideas

Hi,

I am a newbie to PVA. Basically, no experience with coding but i am happy to learn.

Scenario:
I wish to design an agent that is asking 5 questions to the user and get ratings for each of them. For example:

How is your mood today?

Options: Very Good, Good, Average, Bad

Now, I wish to analyze the answers of those 5 questions and give user an option to do an activity for psychological counselling. For example:

If the result of the 5 questions are 4 for - bad &1 for - average, I wish to provide the user an activity to do in form of a text with an accompanied video.

What's important for me?
1. To save user responses for each question asked and utilize those answers in real time to give options -
2. Let PVA takes some time to think before giving the user the activity, like wait function or splash screen like "Processing"....
3. the options that user gets must be horizontal in the chat window not vertical.
4. To have a full screen for the window so that seeing the video experience is better
5. Ensure the the whole video is finished before the agent provides next activity
6. Export all results in the excel
7. For my users to make it available across globe

 

Can some one please provide answers to above 7 points considering the scenario? A support video link/documentation on PVA would be great.

Thanks
S

1 REPLY 1
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Super User
Super User

Re: Bot creation: General Ideas

Hi @smehro ,

 

If you want to know more about PVA, you can open the free course inside my signature.

Around your questions, follow below:

1. To save user responses for each question asked and utilize those answers in real time to give options -

You can connect to Power Automate, to recognize and to send questions to the users.


2. Let PVA takes some time to think before giving the user the activity, like wait function or splash screen like "Processing"....

Today, you can open the Ideas portal because already have a similar idea (but it's not available yet)

https://aka.ms/pva/community/ideas


3. the options that user gets must be horizontal in the chat window not vertical.

The default orientation is horizontal, but we have the idea on the portal to do it in vertical too.

https://aka.ms/pva/community/ideas


4. To have a full screen for the window so that seeing the video experience is better

You can customize using the Canvas code, using CSS file to use in the full screen.

https://docs.microsoft.com/en-us/power-virtual-agents/customize-default-canvas


5. Ensure the the whole video is finished before the agent provides next activity

You can use the markdown inside the Power Automate to inside the PVA chat but will show only the image, the video you just can show to the user the link and the user can see the video player opening the link to another browser tab.

https://docs.microsoft.com/en-us/power-automate/approvals-markdown-support


6. Export all results in the excel

Using Power Automate you can save all records inside Excel.


7. For my users to make it available across globe

You can publish using the custom website


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students): https://www.udemy.com/pva-beginners

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