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MCBates88
New Member

Can I change the auto generated beginning of the virtual chat?

My company has switched to doing work in Teams so I created a chatbot to help with requests. However, I don't see the ability to change the auto-generated beginning message when they open the chatbot. Below is what it is showing and none of that applies really. I would like to change it to simply tell them what to type to get started with their request. Any ideas? This may be a restriction with our version but not sure...

 

MCBates88_0-1625695798093.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Expiscornovus
Super User II
Super User II

Hi @MCBates88,

 

That text is coming from conversation path of the out of the box system topic Greeting. You can change the text in the message actions.

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics

 

1. Go to the Greeting Topic, click Go to authoring canvas

 

greetingtopic.png

 

2. Scroll to the three message actions and adjust the text to whatever you want it to be. 

 

changetext.png

 

View solution in original post

2 REPLIES 2
Expiscornovus
Super User II
Super User II

Hi @MCBates88,

 

That text is coming from conversation path of the out of the box system topic Greeting. You can change the text in the message actions.

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics

 

1. Go to the Greeting Topic, click Go to authoring canvas

 

greetingtopic.png

 

2. Scroll to the three message actions and adjust the text to whatever you want it to be. 

 

changetext.png

 

View solution in original post

Thank you! I knew it had to be somewhere but didn't even think about the other topics already there. 🙂 

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