cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
robmays
Helper I
Helper I

Can I have two separate chat bots on same website.

I need an omnichannel automated bot on the contact us page and on my sales page I need a bot that interacts with a person immediately. is this possible please? please help with a high level overview on how its configured if possible. basically want two omnichannel chat bots on same site. I tired to copy the html created in omnichannel for my two bots but only the one was engaging with omnichannel.

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Do you want to use two chatbots using the same Omnichannel?

 

I recommend seeing this documentation to implement the Omnichannel integrated into your chatbot: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

 

And if you want to use two chatbots, I recommend that you use the same chatbot inside your website, and separate the topic by the area. This way is better to maintain and to organize the chatbot usability.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

2 REPLIES 2
renatoromao
Super User
Super User

Do you want to use two chatbots using the same Omnichannel?

 

I recommend seeing this documentation to implement the Omnichannel integrated into your chatbot: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

 

And if you want to use two chatbots, I recommend that you use the same chatbot inside your website, and separate the topic by the area. This way is better to maintain and to organize the chatbot usability.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

thank you Renato Romão, needed to know if it was possible and will now investigate you solution.

🙂

 

Helpful resources

Announcements
Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Top Solution Authors
Users online (2,031)