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Helper I
Helper I

Can I have two separate chat bots on same website.

I need an omnichannel automated bot on the contact us page and on my sales page I need a bot that interacts with a person immediately. is this possible please? please help with a high level overview on how its configured if possible. basically want two omnichannel chat bots on same site. I tired to copy the html created in omnichannel for my two bots but only the one was engaging with omnichannel.

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Super User
Super User

Do you want to use two chatbots using the same Omnichannel?

 

I recommend seeing this documentation to implement the Omnichannel integrated into your chatbot: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

 

And if you want to use two chatbots, I recommend that you use the same chatbot inside your website, and separate the topic by the area. This way is better to maintain and to organize the chatbot usability.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

View solution in original post

2 REPLIES 2
Super User
Super User

Do you want to use two chatbots using the same Omnichannel?

 

I recommend seeing this documentation to implement the Omnichannel integrated into your chatbot: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

 

And if you want to use two chatbots, I recommend that you use the same chatbot inside your website, and separate the topic by the area. This way is better to maintain and to organize the chatbot usability.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

View solution in original post

thank you Renato Romão, needed to know if it was possible and will now investigate you solution.

🙂

 

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