When using PVA with Dynamics 365 Customer Service, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.
Using a bit of UX, you could easily change the PVA css and then the options would be well accommodated in a vertical list inside the chat window.
The actual options in a multi choice answer looks like this at the moment.
If the developer of PVA could easily change the css to:
The result would be like this:
And everyone would be very happy.
I have posted this solution 3 times already. I have posted on the ideas board, I have posted on the Dynamics 365 Customer Service Community board and not even a reply I have received.
What's going on with the support team at Microsoft, what is going on with this community as this essential feature is very easy to implement, but seems like no one cares. It's unbelievably frustrating.
I hope this message finds a good developer that can implement the css and half of the posts on the community will disappear.