Hello all,
I am fairly new to PVA, but I have seen that there is the functionality to drag a connector line from below a message back to a previous point in the conversation. I am unable to do this on both my laptop and my desktop PC.
In example, I have an intake form taking Name, phone number, etc and asking a yes or no question to the customer if the information is correct. On yes, it continues down to more questions. On No, I want it to return back up to re-ask the information. I can drag the button, but there is no line when I drop it back to the point in the previous dialogue.
Any help is greatly appreciated! Thanks!
Lang
Solved! Go to Solution.
Hi @LDavisWyEngage ,
Did you try to click on the ball and drag it to another previous ball?
Which browser you are using to do it?
Hi @LDavisWyEngage ,
Did you try to click on the ball and drag it to another previous ball?
Which browser you are using to do it?
Yes @renatoromao, I have tried dragging the ball back up to another one of the balls above. I am currently using FireFox, but I have a few extensions - IE Ublock Origin
@renatoromao, thanks for the solution - looks like it has to do with FireFox. Worked fine in edge browser!
Thanks again
Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.
Discover what our community thinks about the announcements at Build 2022.
User | Count |
---|---|
8 | |
5 | |
2 | |
2 | |
1 |
User | Count |
---|---|
18 | |
5 | |
3 | |
3 | |
2 |