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LDavisWyEngage
New Member

Cannot drag lines to return to previous part of conversation

Hello all,

 

I am fairly new to PVA, but I have seen that there is the functionality to drag a connector line from below a message back to a previous point in the conversation. I am unable to do this on both my laptop and my desktop PC.

 

In example, I have an intake form taking Name, phone number, etc and asking a yes or no question to the customer if the information is correct. On yes, it continues down to more questions. On No, I want it to return back up to re-ask the information. I can drag the button, but there is no line when I drop it back to the point in the previous dialogue.

 

LDavisWyEngage_0-1602607814215.png

 

Any help is greatly appreciated! Thanks!

 

Lang

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @LDavisWyEngage ,

 

Did you try to click on the ball and drag it to another previous ball?

Which browser you are using to do it?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

4 REPLIES 4
renatoromao
Super User
Super User

Hi @LDavisWyEngage ,

 

Did you try to click on the ball and drag it to another previous ball?

Which browser you are using to do it?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Yes @renatoromao, I have tried dragging the ball back up to another one of the balls above. I am currently using FireFox, but I have a few extensions - IE Ublock Origin

@renatoromao, thanks for the solution - looks like it has to do with FireFox. Worked fine in edge browser!

 

Thanks again

Hi @LDavisWyEngage ,

 

Yes, we have some issues when we are using the Firefox browser.

Nice! 🙂


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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