Chatbot for shared mailbox

[MiguelMHill]

Hello all,

I share some support (shared) mailboxes with my colleagues, but there is nobody connected to Teams with those accounts.

Sometimes, some colleagues/customers message these support accounts on Teams, then we get an email "@user is trying to reach you in Microsoft Teams".

So I'm trying to create a chatbot to answer and to start the support automatically.

Is this possible?

Is this something that may be added soon?

Thanks for your help!

[Expiscornovus]

Hi @MiguelMHill,

I would say it should be possible to monitor the shared mailbox with a Power Automate flow. When you receive such an e-mail you could try and extract the related information (user, subject) and send a proactive message to the user as chatbot:

https://docs.microsoft.com/en-us/power-virtual-agents/teams/advanced-proactive-message-teams