Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Chatbot for shared mailbox

Hello all,


I share some support (shared) mailboxes with my colleagues, but there is nobody connected to Teams with those accounts.

Sometimes, some colleagues/customers message these support accounts on Teams, then we get an email "@user is trying to reach you in Microsoft Teams".

So I'm trying to create a chatbot to answer and to start the support automatically.

Is this possible?

Is this something that may be added soon?


Thanks for your help!

Dual Super User
Dual Super User

Hi @MiguelMHill,


I would say it should be possible to monitor the shared mailbox with a Power Automate flow. When you receive such an e-mail you could try and extract the related information (user, subject) and send a proactive message to the user as chatbot:




Helpful resources

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

May UG Leader Call Carousel 768x460.png

June User Group Leader Call

Join us on June 28 for our monthly User Group leader call!

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

Top Solution Authors
Users online (3,426)