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Praktikant
Frequent Visitor

Connecting a Power Virtual Agent to a Team in Microsoft Team.

 

My Problem is that my Power Virtual Agent can not connect to a Team in Microsoft Teams correctly.

In a personal Chat with the Bot everything is fine but after connecting the Virtual Agent to a Team, the Virtual Agent can not identify the Trigger-Phrases of the Chat bot, so the only Response i get is: 

"Sorry, I am not able to find a related topic. Can you rephrase and try again?".

 

The only difference is that in the Team conversation u Need to @message the bot

and in the personal Chat u don't.

 

Does anyone have a solution for this Problem?

 

Kind regards

Praktikant

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Most Valuable Professional
Most Valuable Professional

@Praktikant ,

 

https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-microsoft-teams#distrib...

Known limitations

  • Currently only the Personal scope is supported for Microsoft Teams.

Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

View solution in original post

8 REPLIES 8
renatoromao
Most Valuable Professional
Most Valuable Professional

Hi @Praktikant ,

 

To prevent disrupting users that are already in conversation with the bot, existing conversation on Teams will not receive the latest content until it has been idle over a period of time.  New conversations with the bot on Teams will have the latest bot content the moment you publish on Power Virtual Agents.

 

https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-microsoft-teams

https://docs.microsoft.com/en-us/microsoftteams/tenant-apps-catalog-teams


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

First of all thanks for your answer.

The Problem is that the chatbot is the same in the personal Chat as well  as in the Team Chat.

In the Team Chat the Power Virtual Agent doesn't accept the trigger phrases. But in the personal Chat it does. I tried both variations splitted.

That means, when the bot was in the personal Chat scope it wasn't active inside the teamchat and when it was in the teamchat it wasn't active in the personal scope.

 

Kind regards 

Praktikant

renatoromao
Most Valuable Professional
Most Valuable Professional

@Praktikant ,

 

https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-microsoft-teams#distrib...

Known limitations

  • Currently only the Personal scope is supported for Microsoft Teams.

Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

Thank you for the Information.

Do you know if there is already a date when the Team scope is available?

 

renatoromao
Most Valuable Professional
Most Valuable Professional

@Praktikant ,

 

Not yet, but you can follow this documentation: https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/planned-...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

Thank you

 

renatoromao
Most Valuable Professional
Most Valuable Professional

Hi @Praktikant ,

 

I created the idea here: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Use-bot-in-the-Team-Scope-Power-Virtual-Agents/...

 

Please, vote and make this answer as the solution to help more users.

 

-----------

Thanks!

Renato Romão

https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português
Anonymous
Not applicable

Keep in mind that moving a bot into a team chat changes the dynamic of the bot altogether. It is not simply a matter of turning it on. you need to think about the interaction flow. I cannot envision how a multi-turn dialog would happen in a team chat. How does the bot know you are talking to it and not another user? We need a mechanism to @bot so it knows we are talking to it and not someone else. 

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