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Monkeyman
Resolver III
Resolver III

Connecting to OmniChannel

Hi,

 

I have the Dynamics 365 extension installed:

 

Monkeyman_0-1639208081891.png

But when I try and connect PVA to Omnichannel, I constantly get this message:

 

Monkeyman_1-1639208123030.png

 

Does anyone have any ideas on why this happens ?

 

Thanks.

1 REPLY 1
Expiscornovus
Super User
Super User

Hi @Monkeyman,

 

Just to double check. Have you registered an application in Azure AD to which the omnichannel can be connected to? It is one of the prerequisites for hand-off configuration:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#prerequisit...

 

If you have that application id you should be able to connect via the steps below:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#connect-omn...

 

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