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EvertJ
New Member

Creating keywords & Link displays

Good day,

 

I'm fairly new to power virtual agents and can't seem to find info on the following two topics:

 

1. Is there a way to change the appearance of a link in the chat? (eg. a better display than just the link in text)?

 

2. Creating keywords so that when a user types a keyword they are directed straight to the relevant info, doesn't matter where they are in the conversation.

 

I'm mostly working in the authoring canvas.

 

Kind regards

1 ACCEPTED SOLUTION

Accepted Solutions
ChristianAbata
Super User II
Super User II

hi @EvertJ  for your first question you can use css

 

Customize the web chat canvas - Power Virtual Agents | Microsoft Docs

 

and for the second the keywords could be added in topics, so if you user types that then your bot is going to recognize the topic.

 



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA

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1 REPLY 1
ChristianAbata
Super User II
Super User II

hi @EvertJ  for your first question you can use css

 

Customize the web chat canvas - Power Virtual Agents | Microsoft Docs

 

and for the second the keywords could be added in topics, so if you user types that then your bot is going to recognize the topic.

 



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA

View solution in original post

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