cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Kind
Frequent Visitor

Disable virtual agent when contacting a live agent.

I Have a Microsoft virtual agent bot which I published on the Facebook Messenger channel. When the client requests a live agent, the live agent replies back via Facebook messenger. However, the problem is that when the client replies back, the virtual agent keeps interfering. How can I disable the virtual agent if the live agent is talking to the client?

 

Client Side - Agent interferes by replying : "Sorry, I am not able to find a related topic. Can you rephrase and try again?"Client Side - Agent interferes by replying : "Sorry, I am not able to find a related topic. Can you rephrase and try again?"Live Agent ViewLive Agent View

0 REPLIES 0

Helpful resources

Announcements
Power Virtual Agents News & Announcements

Power Virtual Agents News & Announcements

Keep up to date with current events and community announcements in the Power Virtual Agents community.

Power Virtual Agents Community Blog

Power Virtual Agents Community Blog

Check out the latest Community Blog from the community!

Top Solution Authors
Users online (3,181)