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Rey_Ganado
Frequent Visitor

Error code: 2003

‎08-05-2021 12:10 AM

Hi, 

 

All of a sudden my bot isn't functioning, the error message is like this:

 

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2003. Conversation ID: 3rKd07sS0WJCbp0qkCg5rU-l. Time (UTC): 8/5/2021 7:03:18 AM.

 

The flows are working fine, I just can't start any conversation with the bot.

 

Hoping that someone can help.

 

Thanks,
Rey

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fchopo
Super User
Super User

‎08-05-2021 06:47 AM

Hi @Rey_Ganado 

According to the following documentation: PVA Error Code - Power Platform Community (microsoft.com) this error code is because of some data type mismatch.

Could you check the format/type of the parameters you're sending/receving to/from Power Automate flows?

Hope it helps!

Ferran

 

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CleberM
PVA
PVA

‎08-05-2021 09:04 AM

@Rey_Ganado Error 2003 is an error with Power Automate flow runs in general. If you run the same scenario in the Power Virtual Agents test bot (the one inside PVA), you will get an extra debugging message which tells you which flow is failing, and might help you debug the issue by going to the flow page and looking at past runs.

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Rey_Ganado
Frequent Visitor
In response to CleberM

‎08-05-2021 05:04 PM

@CleberM It seemed that topics having a flow to get data from the user is causing this error. But when I checked that flow, it is working fine.

 

Here is the flow inside the topic:

get data.png

 

This is the run history:

get data flow.png

 

This is the flow:

 

flow.png

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Rey_Ganado
Frequent Visitor
In response to fchopo

‎08-08-2021 09:50 PM

Hi Sir @fchopo. I'm not sure how to check the format or type of the parameters, but the way I understand it, they are all String. 

 

Can you guide me on how to check those?

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Rey_Ganado
Frequent Visitor

‎08-08-2021 10:29 PM

Could it be related to this error:

error pva.png

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fchopo
Super User
Super User
In response to Rey_Ganado

‎08-09-2021 02:34 AM

Hello @Rey_Ganado 

Is the flow returning one single result or more than one? Search for users will return an array of users (although there's only one) and you should select the first one, for example, before returning it to PVA. 

Ferran

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Rey_Ganado
Frequent Visitor
In response to fchopo

‎08-09-2021 06:51 PM

Hi @fchopo. I followed the method discussed here.

The flow returns the data pertaining to the user who chatted on the bot.

Like I said, everything is working fine for a couple of months. It's just recently that this error occured. I haven't changed my flow ever since.

Can you suggest another flow that can get the user profile that I can try?

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Rey_Ganado
Frequent Visitor

‎08-09-2021 07:27 PM

@fchopo . When I tried to edit the flow, it says that the flow was deleted.

 

Here are the details:

Time:
Server/Client Correlation ID: 2551a743-c83d-488b-8ff0-755f8cfd1df3
x-ms-client-request-id (Client->Backend Request Header): 4751d538-fefa-49ae-ab17-8e40-3ff4d7ce
x-ms-correlation-request-id (Backend Response Header): 59f3aa2e-dd94-4b58-9b25-a2a72d7dba72
Error: Could not find flow '5264fba9-80f9-eb11-94ef-0022485820bc'.

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bbtt
New Member

‎08-12-2021 02:32 PM

Hello did you get this error fix I'm having the same error went to sleep working wake up it is not working

Message 10 of 17
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